Ivy Bank OSU Not Working Since Bank System Upgrade

Hello @Mike_S,

Thank you for sharing your experience with us.

After reviewing your recent interaction and the escalation you mentioned, I see notes to the same effect as what you shared. Our teams are working toward a resolution on this, although we do not have an ETA.

We apologize for any inconvenience this may cause.

Thanks again!

[Ticket#:12244139]

@Mike_S,

Thank you for following up and sharing additional information.

I reached out to our teams in regard to this issue. They have taken additional steps to escalate this for you. If they need anything more from you, they will reach out via email.

Hope this helps!

[Ticket#:12169833]

@Mike_S,

Thank you for following up to let us know this issue has resolved.

If you need more help, don't hesitate to reach back out.

Thanks again!

Hello @Mike_S

Thank you for following up and letting us know what you're experiencing now.

Although the screenshot shows a CC-501 error, I checked internally and am seeing this presenting as an FDP-103 (CC-503) error internally.

A CC-503 error means that the financial institution is reporting the login credentials as invalid. Below are the recommended steps to try (which you can also find in this support article):

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one. 

Step Three: Update your password(s) in Quicken

1. Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords.
2. Click on the account in the Password Vault.
3. Choose Delete Password for the account.
4. Complete a One Step Update, you will be prompted to enter the password manually.
5. Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field.
6. Click Update Now.

If there is no option to delete and update the password, or if the login ID/username also needs to be changed:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Reset Account.
5. Enter the correct login ID and follow the on-screen prompts to complete the reset. 
6. If prompted, carefully LINK the accounts found to the existing accounts in Quicken. 

After the reset process is complete, attempt your online session again. 

If the issue persists

Try Deactivating and Reactivating the affected accounts:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

If the problem continues after following the guidance above, then we recommend contacting Quicken Support so they can review your logs and connection attempts in more detail.

Thank you!

@Mike_S Thanks for following up! Based on what you described, it is possible that the connection is temporarily locked on the bank’s side due to the repeated authentication attempts and verification codes. Even after you regain access on the bank’s website, there can sometimes be a delay before third-party connections like Quicken are fully restored.

At this point, I would recommend waiting about 24 hours before attempting to connect again, and then trying a fresh update.

When you do try again:

• Perform the update once and avoid multiple repeated attempts
• Complete any verification prompts carefully if they appear

If the issue persists after that waiting period, please contact Quicken Support so they can review your logs and escalate if needed.

Thank you!