SLOW LOADING DATA FILE WITH R66.28

chetjunior
chetjunior Quicken Windows Subscription Member ✭✭
edited 11:55AM in Errors and Troubleshooting (Windows)

After opening Quicken the first time after R66.28 installed, it balked at loading my data file. So I closed the program and restarted it. The data file loaded, but it took 25 seconds to display the data after the QUICKEN splash screen comes & goes. This is probably 5 times longer than it did before R66.28.

Anyone else seeing a much longer startup time when opening Quicken Classic Deluxe?

chetjunior

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Comments

  • AnnieOne
    AnnieOne Quicken Windows Subscription Member ✭✭✭

    Same here. Quicken Deluxe R66.28 on Windows 11. The first time it happened, it was slow enough for panic to set in, which was followed by a giant "whew" when it finally did.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    The program software installation routine was probably doing some update housekeeping when attempting to launch for the first time. I don't remember it happening to me, but it could have. However, after the first launch, your data file should load quickly, say within five seconds.

  • dbb_bissell
    dbb_bissell Quicken Windows Other Member ✭✭✭

    Yes. Yes. I have seen the same thing under the exact same circumstances as AnnieOne.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited 6:31AM

    Hello All,

    Thanks for taking the time to report this issue!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Please let us know that is done, and we apologize for any inconvenience in the meantime! Thank you.
    [CBT-1083]

    -Quicken Anja
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  • Snorkle
    Snorkle Quicken Windows Subscription Member ✭✭✭✭

    Definitely slower to load now. About 20s compared to 5s normally.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Snorkle,

    Thank you for chiming in and confirming you’re seeing the same behavior.

    If you haven’t already, please go ahead and submit a problem report with your logs so our teams can include your case in the investigation. You can do this by navigating to Help > Report a Problem within Quicken.

    Please let us know once you’ve submitted it!

    -Quicken Anja
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