CC-502 Error When Connecting to America First Credit Union

Gringgo
Gringgo Quicken Windows 2017 Member ✭✭✭
edited April 1 in Download, Add/Update Accounts (Windows)

I have been receiving the CC-502 error over the past few days when trying to reconnect my CC account at America First Credit Union. I am not receiving transaction downloads for any of my accounts at this institution, so I decided to disconnect and then reconnect. This has been happening over the past week or more, and followed the OL-295-A error that I was receiving, which has now disappeared.

All of this follows issues with Quicken software after I reported a bug, that was ultimately corrected.

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Gringgo,

    Thank you for sharing your experience with America First Credit Union.

    The OL-295-A error is a known issue reported by multiple users. Our teams are aware of the problem and are actively working toward a resolution.

    Regarding the CC-502 error, we have not received many reports of this issue. I recommend waiting 24 hours before attempting to reconnect your accounts. Before doing so, please confirm that you’re able to sign in to your bank’s website using the same credentials.

    If your password includes any of the following special characters: ampersand (&), left angle bracket (<), right angle bracket (>), backslash (\), or forward slash (/), please update it, then try connecting your accounts in Quicken again.

    If the issue persists, I suggest contacting Quicken Support for further assistance. They can walk you through troubleshooting steps in real time or escalate the issue if needed.

    Please don’t hesitate to reach out if you have any additional questions.

    (CTP-16670)

    Quicken Laura

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  • Gringgo
    Gringgo Quicken Windows 2017 Member ✭✭✭

    @Quicken Laura ,

    This issue has persisted for multiple days now. My password does not contain any of the listed characters and I am able to log into the institution's website. I deactivated all of my accounts and the issue persists. I will contact support once I have time available.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    @Gringgo,

    Thank you for providing the additional information. I’ll continue to monitor the situation, as it appears there may be some changes with the connection.

    Please don’t hesitate to reach out if you have any further questions.

    Quicken Laura

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