Navy Federal CU FDP-101/CC-601 for over 24 hours

ziggy29
ziggy29 Member ✭✭
edited April 5 in Errors and Troubleshooting (Mac)

Anyone else seeing this? I tried relinking and the login was successful but trying to finish up also gave "script errors".

NFCU Error.png
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Comments

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @ziggy29,

    Thanks for reaching out to the Quicken Community!

    Since issue has been ongoing for more than 24 hours with the same error.

    I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

    Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

    I’m sorry I wasn't able to provide a solution through this channel.

    Quicken Carlos

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  • ziggy29
    ziggy29 Member ✭✭
    edited April 3

    It may not actually be 24 hours yet, but it's pretty close, give or take. It started some time yesterday.

  • shobackt
    shobackt Quicken Windows Subscription Member ✭✭✭
    edited April 3

    Good day @ziggy29 , I have also been receiving this FDP-101 error for the past day, so you are not alone. Personally, using past experiences as a guide, I usually give connection issues a couple of days as there have been over the years many server connection hiccups between Quicken and NFCU that eventually are resolved in 48-72 hrs. Keeping up to date using the email digest has helped to monitor the status and I also recommend it.

    Decades old Quicken user.... Quicken Classic Premier Subscription,Version 8.5.2 (Build 805.60133.100); macOS 26.3.1 ; MAC M4 Mini

  • ziggy29
    ziggy29 Member ✭✭

    OK, thanks. If it's not just me, I'll give it a little more time. Just wanted to make sure there wasn't anything I needed to fix on my end.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 3

    Hi @shobackt and @ziggy29.

    Thanks for letting us know you’ve been experiencing this issue. I’ll take a closer look on my end. In the meantime, I recommend submitting your logs so we can investigate further.

    To do that, please go to Help > Report a Problem…

    Screenshot 2026-04-03 at 7.52.50 AM.png

    Once you’ve submitted the logs, just let me know. I look forward to your reply.

    Quicken Carlos

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  • shobackt
    shobackt Quicken Windows Subscription Member ✭✭✭

    @Quicken Carlos , submitted with a sanitized data file as well…..Thank you….

    Decades old Quicken user.... Quicken Classic Premier Subscription,Version 8.5.2 (Build 805.60133.100); macOS 26.3.1 ; MAC M4 Mini

  • bzargarcia
    bzargarcia Member ✭✭✭

    Same issue for me on Mac.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 3

    Hi @shobackt,

    Thank you for your reply.

    I’ve created an investigation ticket for this issue and added the logs. Our team is currently working on it. Unfortunately, we cannot provide an ETA at this time.

    Thank you very much for your patience!

    Quicken Carlos

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  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @bzargarcia,

    Thanks for joining this thread!

    For further investigation, I recommend sending the logs via Help > Report a problem…

    Screenshot 2026-04-03 at 7.52.50 AM.png

    Please let me know once you’ve submitted them.

    Quicken Carlos

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  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 3

    Hello All.

    This issue has been escalated internally.

    I recommend continuing to monitor the alert for updates. As soon as new information becomes available, the alert will be updated. We appreciate your patience!

    https://community.quicken.com/discussion/7972479/new-4-3-26-navy-federal-credit-union-fdp-101-cc-601

    Thank you!

    Quicken Carlos

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  • rluxeder
    rluxeder Quicken Windows Subscription Member

    This is what I see: Looks like NFCU is blocking connections

    image.png
  • lmcdonough
    lmcdonough Quicken Windows 2017 Member

    I'm having the same problem. Linking to Navy is not working.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @rluxeder and @lmcdonough,

    Thanks for joining this thread.

    After further research on our end, I found the FDP-101 error on your account with Navy Federal Credit Union. We’re aware of this issue, and it’s affecting both Mac and Windows users. The issue has been escalated internally.

    I recommend monitoring the alert for future updates. As soon as more information becomes available, the alert will be updated.

    https://community.quicken.com/discussion/7972479/new-4-3-26-navy-federal-credit-union-fdp-101-cc-601

    I hope this helps!

    Quicken Carlos

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  • Gatorgirl772
    Gatorgirl772 Quicken Mac Subscription Member
    edited April 4

    Same issue for me as well, for over 24 hours.

  • JLeckinger
    JLeckinger Quicken Mac Subscription Member

    I am seeing the same problem - submitted the error report to quicken (two days in a row).

  • roscoevm
    roscoevm Quicken Mac Other Member

    Issue is also found on Quicken Simplifi.

  • Konaflyer
    Konaflyer Quicken Mac Subscription Member

    Issue FDP-105 on Mac Classic subscription for the past 48 hours. Navy Federal Credit Union support told me it is a Quicken issue and to contact Quicken Support which is closed on the weekend 🙄

  • shobackt
    shobackt Quicken Windows Subscription Member ✭✭✭

    @Quicken Carlos , FYI I was able to perform a one-step update twice this evening without an error being generated. I did do a manual reconciliation earlier in the day for a few (not all) of my NFCU accounts by downloading the QFX files but doubt this would have impacted the issue one way or another. I am cautiously optimistic this is rectified but will monitor over the next week before considering this fully resolved. Thanks ………👍️

    Decades old Quicken user.... Quicken Classic Premier Subscription,Version 8.5.2 (Build 805.60133.100); macOS 26.3.1 ; MAC M4 Mini

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for reporting this issue.

    We are happy to hear this issue may be resolved for some.

    The Alert for this issue remains open. Anyone still experiencing this error should bookmark the linked alert to stay updated on progress/changes as they occur.

    Thanks again!

    Quicken Alyssa

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  • JLeckinger
    JLeckinger Quicken Mac Subscription Member

    Now working for me.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @JLeckinger,

    Thank you for letting us know the issue is resolved for you.

    If you need more help, let us know!

    Thanks again!

    Quicken Alyssa

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