Golden 1 Credit Union Error FDP-163
Comments
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I do not have any idea why it would take that long to fix it.
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Hello All,
Thank you for updating this discussion with your findings.
The Alert for this issue remains open. Please bookmark it to be notified of updates/changes as they occur.
Thanks again!
Quicken Alyssa
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[Removed-Rant]
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It seems that you might think it is a "rant" on my part of expressing "your customers" frustration with events that seem to occur every time a financial instituion changes their secure connection, but given how many long time customers (I have been using Quicken for over 20 plus years) depend on the Quicken for their daily transactions, it would make sense for Quicken to respond to its customer base with some type of license extension given that your customers have to pay for a yearly license just to have the inability to use the software for so long. I do not believe it is an unreasonable request. If you feel that this is a "rant," then I apologize for being honest with my opinion as loyal long time customer and you can truly remove this "rant" comment.
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Thank you for sharing your comments and concerns.
Subscription extensions are handled on a case-by-case basis. We do not handle these requests from the Community.
For anything subscription-related, please contact Quicken Support directly for assistance.
Hope this helps!
Quicken Alyssa
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Reaching out to Quicken Support per Alyssa's suggestion for subscription extension credit. Thanks, Alyssa!
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Thank you for chiming in.
I cannot say whether or not extensions will be given. But I can say, we do not handle any of that from the Community, and you would need to reach out to support to ask about it.
Happy to help!
Quicken Alyssa
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I am sorry to say I too will have to cancel Quicken due to the problems with Golden 1 credit union.
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Reach out to Quicken support and request an extension on your renewal date. They may well elect to give you a compensatory adjustment for the downtime caused by this issue with your credit union. While 'cancelling Quicken' seems to punish Intuit, the reality is we the end-user are giving up the convenience of Quicken and the many benefits of the product. There is a link to Quicken support in this thread, and you can chat-in with them and make your request. Depending on the product a 'free' month of Quicken is worth around 8 to 9 dollars. Golden 1 is projecting a fix no later than May 2026 from what I've read in these forums. While I concur this seems like an awfully long time, Golden 1 claims to have a 'fix' for this and are testing it as we speak AFAIK.
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I can not believe in this day and age that Golden 1 is taking so long to fix what is considered basic banking.
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RSM2000: Just FYI….Intuit sold off the Quicken division to "H.I.G. Capitol" in 2016, and H.I.G. sold it to "Aquline Capitol Partners" in 2021 (both are "Private Equity"). That is part of the problem…Quicken still uses Intuit to facilitate bank/credit union download connections so any "fix" has to be coordinated between 3 entities…the last time this happened it took 5 months for a fix…May is very optimistic. I am personally looking to get a checking account/CC at a bigger bank that has more "influence with Intuit/Quicken" and IT resources than Golden 1 especially since G1 spent $10 million on a basketball arena sponsorship and then they stopped their annual dividend check pay-out to members and dropped their MM Savings Acct. interest rates way down to BofA or Wells Fargo levels.
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Can anybody download and import CD's from Golden 1 (I can get Checking and Savings ok but not CD's??) .—- still trying to struggle though all this as we wait for Golden 1 and Quicken to figure this all out… ay e looking for bigger bank like Brian..
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Hello All,
Thank you for continuing to update this discussion with your comments and concerns,
The Alert for this issue is open and ongoing. We have no other updates to share at this time.
We apologize for the inconvenience and appreciate your patience as we work toward a resolution.
Thanks again!
Quicken Alyssa
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I wouldn't be surprised if CD's aren't manually importing correctly. I have an auto loan and HELOC through them also, and neither was importing and matching right, so I gave up on them since it's the daily churn of the checking account I was most concerned about. FWIW for others, export transactions as Quicken from the Golden 1 main accounts page is working well enough that I haven't been horrible irritated by this any longer. I'm still looking forward to it being fixed because it'll save me a good amount of time, but it's…functional.
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even though I said Link it created all new accounts ugh what a mess this is
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I had this same problem as christinaund… so lost the history of the old account(saved it in my list) , and had to use the new account moving forward for updating via the import…. Still have not mastered Brian's method…. Waiting "impatiently" for the "FIX" if and when Golden 1 gets their act together….
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As of today Golden 1 still says May…but not if beginning, middle or end. I told them I have been a member since early 90s and actively looking for a new bank
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This is precisely my issue - I can export 5 other G1 accounts, but the CD absolutely DOES NOT export to .QFX Quicken file (or if it does, it does not IMPORT into Quicken when your double-click on the .QFX data file you created from the Golden 1 website. True, there are normally only 1 or 2 transactions a month (Monthly Dividend and annual RMD are the 'typical' CD transactions for IRAs and normal CDs would typically be only 1 transaction per month). Thus it is not an overwhelming burden to manually enter the data into Quicken.
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FYI, Golden 1 is way too big to 'care' if they lose a few members over this issue. If you're really unhappy, you are free to write a letter to their President & CEO.
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Great news! Golden 1 informed me via secure message that ALL Certificates (CD's) are now properly exporting to .QFX Quicken data file. I created a new 'blank' Quicken test file, and exported all transactions from March 1 thru April 15. Then I double clicked on the QFX test file I just created and boom! All of my accounts including IRA CD imported accurately! FYI. Effective date of this is 15 April 2026.
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Hello All,
Thank you for continuing to update this discussion.
This issue remains ongoing, and the Alert is open. To be notified of changes to this situation, ensure you have the linked alert bookmarked.
We do not have an ETA as to when it will be fully resolved, and we apologize for the inconvenience.
We appreciate your patience!
Quicken Alyssa
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Golden 1 has told me they have a 'fix' that is undergoing testing, project it will be available in "May" but do not say what day in May.
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Hopeful progress/
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^^^^^^^
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I communicated directly with the Golden 1 CEO's office in Sacramento, CA via snail mail, and registered my significant concerns.
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Hello everyone,
Thank you for continuing to share updates in this thread.
The issue is still ongoing, and the Alert remains open. Please bookmark the linked alert if you’d like to stay informed of any changes.
At this time, we do not have an ETA on resolution, and we apologize for any inconvenience caused.
Thank you for your continued patience.
Quicken Alyssa
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FYI: I used Express Web Connect today and it worked great.
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I am still getting the message that "Golden 1 Credit Union doesn't support Quicken connections."
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Hello everyone,
Thank you for adding to this discussion.
I am happy to hear one of you had successful downloads! If you are still getting the FDP-105/CC-505 error, you can bookmark this Alert to be notified of changes and updates as they occur.
Thanks again!
Quicken Alyssa
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