AMEX Delegate Account - CC-508 (Edited)

jtemplin
jtemplin Member ✭✭✭✭
edited April 6 in Download, Add/Update Accounts (Windows)

A few days ago, when trying to download transactions from on of my AMEX delegate accounts, I got a CC-508 indicating there was a pop-up or window that needed to be dealt with on the AMEX site. I was able to log in without issue using Chrome. So, I tried resetting the account, than tried disconnecting and trying to reconnect it. Still getting the error. I tried the steps listed on the FAQ (essentially clearing all the temporary browser files) but still get the error.

For grins, I tried logging in to the website using Edge. Lo, and behold, I get the page Quicken was probably complaining about (snip attached). I called the number cited, went through the automated process to reset my password. The new password works on Chrome, but still not on Edge. Subsequently, I still get CC-508 when I try to reconnect this account.

I rarely use Edge, but it must be processing the login differently than Chrome (I'm making the assumption Quicken is using Edge or its IE mode to try its login). I filed a problem report, but any suggestions from the group?

Screenshot 2026-04-06 104159.jpg
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Comments

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @jtemplin,

    Thank you for reaching out to the Quicken Community and bringing this to our attention!

    Since you’ve already followed the steps from the FAQ for CC 508. I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

    Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

    Hope this help!

    Quicken Carlos

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  • jtemplin
    jtemplin Member ✭✭✭✭

    @Quicken Carlos Because this seemed to be more an AMEX problem, I engaged their customer service in chat. They were able to unlock my account using a method the automated system doesn't do, and I'm connected and downloading again.

    You may close this out.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @jtemplin,

    Thanks for your reply!

    I’m glad to hear you’re back up and running with American Express and that they were able to assist you in unlocking your account.

    If you run into any issues, please don’t hesitate to reach out.

    Quicken Carlos

    Make sure to sign up for the email digest to see a round up of your top posts.

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