PNC Direct Connect issue

NJMike1964
NJMike1964 Quicken Windows Subscription Member ✭✭
in Download, Add/Update Accounts (Windows)

Quicken team,

Is there any update on this? As of last night I am still unable to download transactions or upload payments using PNC Direct Connect.

Comments

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @NJMike1964,

    Thanks for reaching out to the Quicken Community!

    We’re aware of connectivity issues with PNC Direct Connect, and I’d like to ask a few questions to better understand what you’re experiencing.

    Are you seeing any error codes when you try to update or upload payments?
    Or does the download process complete without errors, but no new transactions appear?

    I look forward to your reply.

    Quicken Carlos

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  • TerryJa
    TerryJa Quicken Windows Subscription Member

    I've been having the same issue for about a week. Getting an OL-297-A error.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 10

    Hi @TerryJa,

    Thank you for letting me know that you are experiencing the OL-297-A error.

    We currently have an active alert open for PNC regarding this issue. I recommend monitoring the alert, as it will be updated with any new information as it becomes available.

    Here is the alert for PNC OL-297-A:

    https://community.quicken.com/discussion/7972330/update-4-3-26-pnc-direct-connect-ol-297-1202

    I hope this helps!

    Quicken Carlos

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