I'm getting error CC-501 on my Chase Accounts. Looking for resolution?

michael7572
michael7572 Member ✭✭✭
edited 10:02AM in Errors and Troubleshooting (Windows)

I have one checking, one money market, one visa and two investment accounts with Chase. Yesterday I got error message CC-501. Your FAQ suggested waiting 24 hours, which I did. Getting the same error message.

Tagged:

Answers

  • crwalejr
    crwalejr Quicken Windows Subscription Member ✭✭✭✭

    I would make a backup and then try deactivating the online services for one of the Chase accounts and then reactivate it. Just a suggestion.

  • michael7572
    michael7572 Member ✭✭✭

    I thought of that but since this is an "unknown error" my fear is the system is not reaching Chase, and so reactivation could fail.

    I need to know what this unknown error is so that either Chase, Quicken, or I can correct the problem.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @michael7572,

    Thanks for reach out Quicken Community!

    Since you have already waited 24 hours and are still seeing the same error, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

    Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

    I hope this helps!

    Quicken Carlos

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories