I'm getting error CC-501 on my Chase Accounts. Looking for resolution?

michael7572
michael7572 Member ✭✭✭
edited April 10 in Errors and Troubleshooting (Windows)

I have one checking, one money market, one visa and two investment accounts with Chase. Yesterday I got error message CC-501. Your FAQ suggested waiting 24 hours, which I did. Getting the same error message.

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Best Answer

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    Answer ✓

    Hi @michael7572,

    Thank you for following up, for sharing the troubleshooting steps you followed, and for letting us know everything is working now. This may also help other users who encounter the same issue.

    If you run into any other problems, please don’t hesitate to reach back out.

    Quicken Carlos

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Answers

  • crwalejr
    crwalejr Quicken Windows Subscription Member ✭✭✭✭

    I would make a backup and then try deactivating the online services for one of the Chase accounts and then reactivate it. Just a suggestion.

  • michael7572
    michael7572 Member ✭✭✭

    I thought of that but since this is an "unknown error" my fear is the system is not reaching Chase, and so reactivation could fail.

    I need to know what this unknown error is so that either Chase, Quicken, or I can correct the problem.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @michael7572,

    Thanks for reach out Quicken Community!

    Since you have already waited 24 hours and are still seeing the same error, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

    Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

    I hope this helps!

    Quicken Carlos

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  • michael7572
    michael7572 Member ✭✭✭

    I fixed it.

    This morning I saw a charge come through on my Chase Checking, but still got the error. I went on the Chase site and verified that Quicken still had access, and it did.

    I went to one of the two JPM Investment accounts and did a "reset" under Online Services. This started the authentication process. All Chase accounts showed linked to existing except the one investment account that I reset. I was able to re-link to the existing. I ran OSU a few times and it's working. One entry showed up against the investment account, and I suspect it was really just that one account in trouble, and nothing was passing through the other accounts because there was nothing to report, until that one charge against my checking account today.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    Answer ✓

    Hi @michael7572,

    Thank you for following up, for sharing the troubleshooting steps you followed, and for letting us know everything is working now. This may also help other users who encounter the same issue.

    If you run into any other problems, please don’t hesitate to reach back out.

    Quicken Carlos

    Make sure to sign up for the email digest to see a round up of your top posts.

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