Navy Federal Credit Union Missing Recent Transactions

Hi @volkswagen725 ,

Thanks for reaching out to the Quicken Community and for bringing this to our attention!

I’d like to ask a few questions to help us better understand why transactions are missing:

• Has the sort order in your account register been changed? Please confirm it’s sorted by Date. You can do this by clicking the top of the Date column in your account register.

• Do you have any filters set? If so, please click the Clear Filters button to the right of the account register’s filter dropdowns.
• Are you using Web Connect? Some financial institutions only allow transactions to download after the statement closing date, so new transactions may not appear until then.
  To confirm the connection type:
  • Go to Settings at the bottom of the account
  • Click on Downloads
  • Check the connection type listed there
    
• Have you recently deleted any transactions?
• Was the transaction moved from one account register to another?
• Did you restore an older backup file after downloading transactions?

Looking forward to your reply!

Hi @Karen222,

Thank you for joining this thread.

Could you please let us know if you’re receiving any error code or message after running One Step Update?

It would also be helpful if you could respond to the questions in the previous comment, as this will help us better identify and troubleshoot the issue.

I look forward to your reply.