The Golden 1 Credit Union - Continued no connection

KOREDISH
KOREDISH Quicken Windows Subscription Member
edited April 14 in Download, Add/Update Accounts (Windows)

This problem has been ongoing for months and needs a resolution.

Screenshot 2026-03-02 095409.png
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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @KOREDISH,

    Thank you for bringing this up!

    This issue currently has an Open Alert. It has been escalated internally, and we do not have an ETA as to when it will be fully resolved.

    Please bookmark the alert linked above to be notified of progress/changes as they occur.

    Thanks again!

    Quicken Alyssa

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  • Richard22
    Richard22 Quicken Mac Subscription Member

    Do you have someone from Golden1 CU helping your support team?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Richard22,

    Thank you for posing this question.

    With these escalations, our teams do communicate directly with the bank and with our service provider. So, yes, there would be one or more people at Golden 1 CU working on this with us.

    Hope this helps!

    Quicken Alyssa

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  • GMacOHV
    GMacOHV Quicken Windows Subscription Member

    Continued no connection possible with Golden 1 credit union since late February. Here we are in May! I'm a Quicken Classic user for the last 25 years. I am very frustrated. Logging into the bank site and manually updating my Quicken register every day is getting old. Please fix this!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @GMacOHV,

    Thank you for sharing your comments and concerns.

    I apologize for the inconvenience that this issue has caused. The Alert is still open and considered ongoing. Our teams continue to work toward a resolution on this. We do not have an ETA as to when this will be fully resolved.

    Bookmark the linked alert to be notified of changes to the situation when they occur.

    Thanks again!

    Quicken Alyssa

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