Error CC-901 when reauthorizing multiple American Express credit accounts (ISSUE RESOLVED)

mdross171
mdross171 Quicken Windows Subscription Member ✭✭✭
edited April 16 in Download, Add/Update Accounts (Windows)

Just started this morning. Maybe connected. Latest Quicken Premier for Windows. Receiving CC-901, Your bank is requesting that you reauthorize your account, on both of my AMEX accounts. Click Reauthorize. I select my two accounts in my AMEX account and I receive an error. Just spinning. However, I go into my Amex account and under third party permissions it shows that I have reauthorized them but somehow that new status is not being communicated back to Quicken. The error I receive is 'This page is not working right now. If the problem continues, contact the site owner. HTTP Error 431. Refresh button displays. I click that and nothing happens. In Quicken the sign into American Express just keeps spinning. I cannot reauthorize my AMEX accounts. I revoked my authorizations for Quicken in my AMEX account and removed ability to download into Quicken. Started fresh. I can't reauthorize. I cannot download transactions into both of my AMEX accounts. Let me know if you need anything else regarding this issue.

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  • mdross171
    mdross171 Quicken Windows Subscription Member ✭✭✭

    Issue resolved. I cleared all cookies and browser data in Edge. I went into my American Express online account and revoked all third party permissions to Quicken for both accounts. Logged out. Launched Quicken and reauthorized my accounts successfully.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @mdross171,

    I’m glad to hear the issue has been resolved. Thank you for outlining the steps you took to fix it. This will be very helpful for other users who may encounter the same problem.

    Please feel free to reach out if you have any additional questions.

    Quicken Laura

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