How can I get the online backup to backup my data with three different currencies

Linda in the valley
Linda in the valley Quicken Windows Other Member
in Errors and Troubleshooting (Windows)

i have Quciken Classic and it won't back up online. I have been in touch with Quicken help desk via telephone but they couldn't fix it and promised to email me when they have found a solution. That was over a month ago now and I've heard nothing. One of the currencies (the cash one) does back up but I don't really use that. Does anyone out there have any idea how I can fix it? I am paying Quicken for this service and it doesn't work.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Having currencies included in your Q data file shouldn't have anything to do with backing up. I have 2 currencies in my "production" file.

    SO, let's dig a bit deeper.

    How do you have those currencies recorded in Q? Are they in 3 separate accounts, because Q can only hold a single currency in any 1 account.

    HOW are you initiating that online backup, and is it to Q's Online backup service? Q does a file-by-file backup, not account-by-account, so I don't understand your statement about "one … doesn't backup". Please clarify.

    What Q product are you running and what build of that product? This info is at HELP, About Quicken.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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