Nebraska Furniture Mart - Add Account - Stuck

Keith Davis
Keith Davis Quicken Windows Subscription Member ✭✭✭
edited April 16 in Download, Add/Update Accounts (Windows)

I had NFM connected, but then started getting errors. I tried a reset, that did not work, but somehow removed the configuration. I tried adding it back and that failed, so I gave up. Now, every time I do a One Step Update or Sync to only, I get the Add Account dialog box for NFM, even though I did not select it (it's not in the list) at least 2-3 times, every single time.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Keith Davis,

    Thank you for reporting the issues you are experiencing.

    After checking your internal connections, I can see you are encountering a CC-502 error when trying to connect to Nebraska Furniture Mart - CC. This error is caused by maintenance on the bank's servers that Quicken uses to download transactions.

    The first step is checking for Community alerts, and I can confirm that there aren't any for this bank.

    Second, refresh your account information

    1. Open the transaction register for the account with the error message.
    2. Click the Gear Icon in the upper right of the register and select Update Now.
    Update%20Now_0.png
    1. Follow the on-screen instructions to complete the update.
    2. Repeat these steps for each account with this error.

    If refreshing your accounts does not resolve the issue 

    Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

    If the issue persists

    Please contact Quicken Support.

    Hope this helps!

    Quicken Alyssa

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  • Keith Davis
    Keith Davis Quicken Windows Subscription Member ✭✭✭

    I don't care about the failed connection issue. The problem is the NFM connection is NOT CONFIGURED:

    image.png

    But even so, if I do I One Step Update, I'll get this 3 times and I have to click Cancel for it to continue:

    image.png
  • Keith Davis
    Keith Davis Quicken Windows Subscription Member ✭✭✭

    Oh, and this has been going on for 5-6 days.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Keith Davis,

    Thanks for following up.

    It is recommended that you contact Quicken Support directly for further assistance, as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available at the same times, 7 days a week.

    I apologize that I could not be of more assistance!

    Quicken Alyssa

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