Is anyone having issues adding the new Lowe's Synchrony Commercial account.

kprancan
kprancan Quicken Mac Other Member
edited April 16 in Download, Add/Update Accounts (Mac)

The Lowe's Amex card is now managed through Synchrony bank (as of 4/13/2026). In order to download my transactions I need to add the new account. Everytime I try I get the message I've attached as a screenshot. Anyone else having this issue? Any suggestions?

Quicken.Synchrony Add.pdf
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Answers

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @kprancan,

    Thanks for reaching out to the Quicken Community and for bringing this to our attention.

    If you haven’t tried this yet, I recommend testing with a different instance:

    • Synchrony Bank Credit Cards Screenshot 2026-04-16 at 3.07.15 PM.png
    • CareCredit Screenshot 2026-04-16 at 3.08.27 PM.png

    Please let me know how it goes. I look forward to your reply!

    Quicken Carlos

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  • WesR
    WesR Quicken Mac Subscription Member
    edited April 17

    Yes! I keep getting the same message when attempting to add the Lowe's Synchrony Commercial Credit Card account to Quicken Classic. And the suggestion to try Synchrony Bank Credit Cards did not work.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @WesR,

    Thanks for following up and for trying the suggestion with your Synchrony Bank credit cards.

    Since the error shown in the screenshot is still occurring,. I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

    Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

    I hope this helps!

    Quicken Carlos

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  • McDonaldTech
    McDonaldTech Quicken Windows Subscription Member ✭✭

    Any solution?

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @McDonaldTech,

    Thanks for reaching out to the Quicken Community.

    After checking internally, I’m not seeing any errors on your account, the most recent attempt shows a “Status: OK.”

    Can you please confirm if everything is working now? If you are still seeing an error, is it the same one shown in the image? If so, has the error been occurring for more than 24 hours?

    Screenshot 2026-04-24 at 2.12.30 PM.png

    I look forward to your reply.

    Quicken Carlos

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  • McDonaldTech
    McDonaldTech Quicken Windows Subscription Member ✭✭

    I had an issue earlier but now appears to be working. Thank you.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @McDonaldTech,

    Thanks for following up and letting me know that it is working now.

    Please continue to monitor how the connection goes, and if you encounter any errors, let us know.

    Quicken Carlos

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