Citibank Authorization Process Broken

cjim
cjim Quicken Windows Subscription Member ✭✭✭
edited 6:46AM in Download, Add/Update Accounts (Windows)

Citibank downloads stopped working this morning so I decided to go through the "reset" process on one of my credit card accounts in hopes that the problem would be corrected.

I walked through the steps to reauthorize my accounts, i.e I was able to log into Citibank, select the accounts to reauthorize but the process fails after that, i.e. it does not complete and gives me the following error:

HTTP Status 400 – Bad Request
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Comments

  • cjim
    cjim Quicken Windows Subscription Member ✭✭✭

    I am also seeing the same issue with Paypal and Fidelity. All my other financial institutions are downloading properly.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @cjim,

    Thank you for reaching out and for sharing what you’re experiencing.

    As a first step, please try clearing the cache and cookies in your default web browser. If you’re using Google Chrome, you can follow these steps:

    STEPS TO CLEAR COOKIES AND CACHE

    Note: If Google Chrome is already set as your default browser, please try clearing your browser cache and cookies:

    1. Click the three-dot menu in the upper-right corner of the browser.
    2. Select Delete browsing data.
    3. Check Cookies and other site data, Cached images and files.
    4. Set the time range to Last 24 hours.
    5. Click Delete data.

    Once that’s done, please proceed with reactivating your account:

    Reactivate account:

    1. Go to Tools > Add Account.
    2. Search for and select your financial institution.
    3. If prompted, choose the appropriate connection method.
    4. Follow the on-screen instructions.
    5. When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates). New link account.png

    Let me know how it goes!

    Quicken Laura

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  • cjim
    cjim Quicken Windows Subscription Member ✭✭✭

    @Quicken Laura Thank you. Clearing the browser cookies cache fixed the problem.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    @cjim,

    That's great news! I'm glad to hear the issue was resolved.

    Please feel free to reach out if you have additional questions.

    Quicken Laura

    Make sure to sign up for the email digest to see a round up of your top posts.

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