Quicken Classic Download Issues - Fidelity and Vanguard
Using version R67.7, my subscription is valid until February 2027, and using Windows 11. Intermittent issues occur when downloading transactions into both Fidelity and Vanguard accounts, but this recent round of issues seemed to start within the past week. I restored a backup version from a few weeks ago, but issues still present after downloading transactions today.
First, my Fidelity cash management account downloads random transactions into the register and automatically assigns them as being reconciled. These transactions have no payee but have in category a transaction either positive or negative into the account. Note: I have attempted to check (and uncheck) the 'Never interpret downloaded Money Market funds as cash' under 'After downloading transactions' under Preferences without resolution and because I have no preference whether my cash balance shows as 'Cash" or the money market balance.
Secondly, transactions in both Fidelity and Vanguard commonly are mismatched between online and Quicken balances for most holdings. Additionally, in some accounts there will be a money market balance and then a cash balance.
Although a user of Quicken for 25+ years, it is becoming very time consuming and challenging to continue with these constant issues. I've noticed in other postings that this was a Fidelity issue, but issues also exist with my Vanguard accounts. Any constructive recommendations would be greatly appreciated! Thank you.
Comments
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Hello @JNTexas,
Thank you for reporting the issues you are experiencing.
I see that after posting here, you did reach out to our support team yesterday. It looks like you had some trouble with the chat, but it is unclear whether or not the suggested steps helped.
Were you able to get this resolved with them? If not, I suggest calling Quicken Support directly so they can continue the troubleshooting process with you in real time. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
Let us know how it goes!
Quicken Alyssa
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