Mortgage payment using the reminder function, comes up as a payroll deposit popup.

Old Tex
Old Tex Member ✭✭✭
in Paying Bills, Online Billers & Reminders (Windows)

I set up my new mortgage loan using the loan setup function. When I got to the question "Set up a payment reminder" I answered yes and went thru those setup steps as I have done many times in the 25 or so years I have used Quicken. Today, when I tried to use the reminder to enter the payment, I got a payroll deposit popup instead. I tried going back to the loan setup to see if I missed something but I couldn't find anything. I found this same question a from a couple of years ago, but it seems the question wasn't answered. I am using Q for Windows, V R66.28, B 27.1.66.28.

However, I discovered a separate & unrelated problem. When I looked on Quicken About to get the version nmber, I found a line that says: Subscription Expired on February 10, 2026. I logged into my Quicken account and found the subscription payment was paid on February 10, 2026. Why?

So, I need 2 answers, please.

Answers

  • recursor1
    recursor1 Quicken Windows Subscription Member ✭✭✭
    1. No idea, and I'm not looking into it for you.
    2. Refresh your login in the app.
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Problem 1 may be related to Problem 2.

    If you haven't done so already, please do this first:
    Click Help / Refresh Sign in
    Or, if this doesn't work,
    Go to Edit / Preferences / Quicken ID & Cloud Accounts
    Click the "Sign in as a different user" link on the right side.
    Sign out, then sign back in to your Quicken account using your existing Quicken ID.

    Now check the loan reminder again.

    BTW, are you syncing your data file to the cloud, for use with Quicken on the Web or the Quicken smartphone app?

  • Old Tex
    Old Tex Member ✭✭✭
    edited May 6

    Thanks for your response. Neither worked. I still get a payroll deposit. And it's for an actual deposit over a year old, if that helps. Now what? Delete the loan, log out/in and reenter loan data? Since this is the 1st payment that's not an onerous task.

    However the subscription expiration date is now 2027.

    BTW - I back up my data to my network RAID drive.

  • Old Tex
    Old Tex Member ✭✭✭

    If no one else has a suggestion, it appears I am on my own.

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