Hanscom Federal Credit Union download BROKEN

Question

HFCU recently changed their whole online system. I had to deactivate and relink all my accounts in Quicken, which took several tries to get right. It was fine for a couple of days. Now I cannot download, cannot relink, nothing. It just keeps saying my credentials are not correct. Since I can log into the website and the app, I know that is not true. Please help.

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Anja · Answer

Hello @jklambert,

We haven't heard back from you in a while. Do you still need assistance?

If so, could you please provide the answers to @NotACPA's questions?

Check back and let us know! Thank you.