One Step Update not working

uk45
uk45 Quicken Windows Other Member
edited May 7 in Download, Add/Update Accounts (Windows)

Quicken Classic for Windows stopped updating accounts mid April. One step update freezes screen and having to use Task Manager to shut down program. Have different accounts with different banks and PNC bank is one of them. No resolution yet from Quicken.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited May 7

    Hello @uk45,

    Thank you for reporting the issues you are running into.

    I have some follow-up questions for you:

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • Is your file being backed up/synced by any third-party services like Carbonite, Norton, or Backblaze?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    Quicken Alyssa

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