Was trying to add Vanguard Wellington, Admiral Shares. By "automated" I meant where you type in the name or ticker (VWEMX) and Quicken does the rest, vs. "manual" where you enter all the information. Automated would spin the 'wheel of waiting' for upwards of 30 minutes with nothing happening, manual allowed me to enter everything (after which Wellington would show if I went to "Securities" under "Tools"), but when I actually tried to enter the security it pretended it didn't exist (again, I could see the security under the previously mentioned menu). In the end I deleted the program and reinstalled. At that point I could enter Wellington (again only manually, not automated) and it has worked since.