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QWin 2017 Premier: Employer match amount disappears from investment account

KnnNike

This has been posted a few times in the past, but those conversations are now locked. Using latest updated edition of Quicken 2017 Premier. My paycheck has a 401k deduction with an employer match; however, even though the employer match deducts from my paycheck, it keep disappearing from my 401k account. It will show up correctly in my current Quicken session, but when I close Quicken and come back, the amounts have disappeared.

I have tried super validate and if I open the individual paychecks and click "edit" on the employer match, the transfers reappear. But as soon as I close Quicken they disappear again. This bug is pretty disconcerting. What's weird is that it only happens for the last few months of paychecks. I have also tried deleting and recreating my paycheck reminder to no avail.

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Comments

mshiggins

Have you tried the various solutions presented in this answer?

https://getsatisfaction.com/quickenco...

KnnNike

Yes. The posted solution sometimes work, sometimes it doesn't. Sometimes just opening and then closing the paycheck reminder causes the amount to appear/disappear/reappear.

I recently upgraded to Quicken 2018, and this bug is still present. Again, very concerning.

KnnNike

Even weirder...a few times when I've run a "validate and repair", Quicken replaces the amount of my net pay in my checking account with the amount of this employer match. As you can imagine, the employer match is a lot smaller, so it messes up all of my balances.

If I continue to use Quicken and open/close it a few more times, eventually the correct amount reappears in my checking account.

NotACPA

Even weirder...a few times when I've run a "validate and repair", Quicken replaces the amount of my net pay in my checking account with the amount of this employer match. As you can imagine, the employer match is a lot smaller, so it messes up all of my balances.

If I continue to use Quicken and open/close it a few more times, eventually the correct amount reappears in my checking account.

I've seen, and complained about, this bug re: my HSA acccout for several years. Never seems to get any traction.

I've discovered that if I go to the Checking account and Edit, and then immediately save, the transaction, that it corrects itself.

unknown

I have the same problem. I have done the same things with the same results. I would love for this bug to be fixed. It happened in the past and then went away, but the bug is back.

unknown

Even weirder...a few times when I've run a "validate and repair", Quicken replaces the amount of my net pay in my checking account with the amount of this employer match. As you can imagine, the employer match is a lot smaller, so it messes up all of my balances.

If I continue to use Quicken and open/close it a few more times, eventually the correct amount reappears in my checking account.

Yes, but the problem seems to reappear doesn't it?

unknown

I am experiencing this problem. I have validated my Quicken file and found no issues.

I found that I can restore the transfer by editing the recorded paycheck. However, after saving the Quicken file and closing Quicken, it disappears again when I re-open Quicken.

I would like this to be fixed as well. It is a very frustrating bug.

Otherwise, I will have to go away from setting up a paycheck and create it as an income reminder. The only drawback with this solution is that it effects the future projected balances in graphs and reports.