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Investment account falls t calculate value

unknown

I have used Quicken for Windows since the days of Win95. I am now using 2018 Home and business, just upgraded from 2015 HB. Both versions had the same problem. A couple of my investment accounts, mutual funds, show the proper share balance but an investment value of zero. All other accounts, stock and mutual funds, operate correctly. How can I fix this?

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Comments

Sherlock

If you haven't already, I suggest you correct the price histories of the relevant securities.

unknown

I believe both accounts were changed from one fund to another in the past (not by me-- but by the fund). I probably didn't do it with the "proper" procedure. I'll have to see what I can learn about it and try to correct the history.

Thanks,

Dave

unknown

To expand a bit, one of the funds was changed by the mutual fund. That is to say I received notice from the fund saying, "Fund X is being replaced by Fund Y". I had no choice. the second fund was an IRA account and I rolled it over. In fact I rolled two existing IRA accounts into one new account. For example, Fund A and Fund B are now rolled into a third account, Fund C. Fund C is different from what either Fund A or Fund B were. BTW, Fund C is with the same company, just a different fund in their family of funds. That transaction should have been easy and I think I followed instructions. But, it still isn't calculating at all.

I wil go back and see if I can find a mistake.

Dave

unknown

Problem solved! Quicken help on the phone located the error and clearly explained what I had done incorrectly. It took less time to correct than I had to wait to talk with them!! Hoo Ray! In the case of the IRA rollover, I had to do the transaction as a share transfer -- not a sale and purchase.