Portfolio, Cash, Market Value all wrong
Using Quicken Deluxe 2018 for Mac -- Version 5.5.6 (Build 55.21629.100)
I have $0 in a Vanguard account and it is still showing a Market Value. Previously, the Market Value was accurate, but there was also a Cash value which was (and still is) completely inaccurate (it's $0, always been $0, now shows as $104,000). I've tried putting in adjustments, but that hasn't helped. How do I fix this or close this or zero it out or something?
I have $0 in a Vanguard account and it is still showing a Market Value. Previously, the Market Value was accurate, but there was also a Cash value which was (and still is) completely inaccurate (it's $0, always been $0, now shows as $104,000). I've tried putting in adjustments, but that hasn't helped. How do I fix this or close this or zero it out or something?
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Comments
Could you please provide us a screen shot of the issue?
Thank you.
Respectfully,
~ Quicken Harold.
Community Moderator
You can do one of 2 things:
1) You can make a Payment/Deposit adjustment of the balance of the cash value to $0.00 it out.
2) You can go through the transactions and find the transaction that is throwing off the cash value.
Hope these help.
Respectfully,
~ Quicken Harold.
Community Moderator
I would contact Quicken Support for Mac and allow one of our reps to work with you to get this resolved.
We appreciate your patience.
Respectfully,
~ Quicken Harold.
Community Moderator
This sounds like a possible placeholder problem. See this and see if it helps:
FAQ: What Are Placeholder Transactions in Quicken for Mac?
If the account should be completely zeroed out, is this because you sold all of the holdings out of the account?
Have you transferred that money from selling all of the holding into another account?
Let me know so we can get this sorted out!
-Quicken Tyka
I did discover that if I delete the account and re-add it, it brings in all the transactions and the amount is $0 and everything looks proper. However, that leaves all the transactions in the checking account without a connection to an account -- they're marked as Transfer to nowhere, basically. When I try to connect them (by, say, editing all the transactions in the checking account and adding in the Investment account name in the Transfer field), then that completely messes up the Investment account -- it then shows it has $100K+ in cash, the holdings don't show as 0, etc. I can repeat this over and over again and get the same result. It would appear there is some bug in the connection between the two accounts or I am doing something wrong and there is another way to make the connection.
With the entire transaction history missing there are two options, add an adjustment or rebuilding the transaction history.
-Quicken Tyka