cash account has gone missing from the mobile app

Unknown

I use quicken Deluxe 2018. My cash account stopped showing in the Android version of the mobile app. I tried fixing it by logging off , deleting the data and removing the app, reinstall and signing in but it didn't fix the issue.

Quicken_Tyka

Thank you for your response.

If you go into Edit > Preferences > Quicken ID, Mobile & Alerts 

There will be an edit accounts option, please verify that this account is checked to sync to mobile.

If the account is already checked, try unchecking and then checking the account again.

See if this pulls the account into the Mobile App.

Let us know how it goes!

Quicken_Tyka

Hey Cubby,

Sorry you're experiencing this trouble.

Are you using the Windows or Mac version as the steps to correct the issue may differ.

If we don't hear back this post will be closed after 48 hours.

Let us know!

Unknown

Hi. I am using windows version but to be clear the account is missing on the Android version of the mobile app not from the desktop program.

Quicken_Tyka

Thank you for your response.

If you go into Edit > Preferences > Quicken ID, Mobile & Alerts 

There will be an edit accounts option, please verify that this account is checked to sync to mobile.

If the account is already checked, try unchecking and then checking the account again.

See if this pulls the account into the Mobile App.

Let us know how it goes!

Unknown

It worked! Thanks!