My computer crashed &I have no backup. My phone has accounts &is up to date. Howdo to I restore fro

Unknown

My computer crashed and I have no backup. My phone has all the accounts and is up to date. What can I do to restore from the cloud? Just updated to 2 yr cloud program.

NotACPA

Sorry, but the Q Mobile phone App can't be used as a backup for your Q desktop data.  The App has only a SMALL fraction of the data in you desktop product.

Unknown

NotACPA - QW HBRP 2019 said:

Sorry, but the Q Mobile phone App can't be used as a backup for your Q desktop data.  The App has only a SMALL fraction of the data in you desktop product.

But it has all my accounts so the data is stored somewhere. I thought the 2 yr price included cloud backup? My data is floating somewhere.

thecreator

Hi @ Becky ,

There is no 2 Year Cloud Program. The 2-Year Subscription to the Quicken Desktop Program, does not include the Quicken Mobile Application. That is an option, that Users who have a Smart Phone, have the ability to add on their own. It is not mandatory to use.

There is a Dropbox Backup, if you opted for it. However you needed to manually Backup your Quicken Data File, to it. It does not do it for you.

Unknown

If the data is on my phone, it seems it is somewhere that I should be able to access.  I tried to restore from a year old file and it says that it doesn't match my cloud which means it is there somewhere.  When I look at the program, it has automatic backup on so I should find it somewhere but can't.

NotACPA

NotACPA - QW HBRP 2019 said:

Sorry, but the Q Mobile phone App can't be used as a backup for your Q desktop data.  The App has only a SMALL fraction of the data in you desktop product.

The phone app, once again, can NOT be used as a backup device.
Also, the phone app is QUITE different than the optional Dropbox backup.

If you didn't create backups, and didn't turn on the optional backups that RickO mentions ... then you simply need to start over from scratch.

UKR

When you say "your computer crashed" ... what exactly does that mean?
Is your computer's hard drive still viable? Or was the "crash" caused by the hard drive becoming damaged or corrupted by a virus?
If the hard drive is still in working order, you could remove it from the broken computer, insert it into a USB external hard drive enclosure and use that on your new computer to recover your Documents, Pictures, Music, etc., including your Quicken data file(s).

[additional info about backups removed as it only applies to Quicken for Windows. Becky uses a Mac
Sorry, UKR]

thecreator

Becky said:

If the data is on my phone, it seems it is somewhere that I should be able to access.  I tried to restore from a year old file and it says that it doesn't match my cloud which means it is there somewhere.  When I look at the program, it has automatic backup on so I should find it somewhere but can't.

Hi @ Becky ,

See this Article: https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-...

You have not included the Quicken Program Year, Flavor or R #, you are using.

Unknown

The operating system was damaged on my Mac.  I backed up the data on an external hard drive.  I assumed the quicken data was there but it wasn't.  I am using Quicken for Mac 2018.

thecreator

Becky said:

The operating system was damaged on my Mac.  I backed up the data on an external hard drive.  I assumed the quicken data was there but it wasn't.  I am using Quicken for Mac 2018.

Hi @ Becky ,

Did you set up a Drop Box Account for yourself with Drop Box? Before the problems you are facing?

John_in_NC

Becky said:

The operating system was damaged on my Mac.  I backed up the data on an external hard drive.  I assumed the quicken data was there but it wasn't.  I am using Quicken for Mac 2018.

When you say you backed up your data to a hard drive, how did you do that? Your data file is stored in your hidden user Library folder. You cannot see it by default.

If you used Time Machine, you will have your data, but you have to know where to look for it. Please advise.