Unable to download transactions after update

Unknown

Will not update my back accounts accurately, I don't have time to keep resetting accounts because they screw them up. I can do better using MS Excel than this software. My recomendation, don't buy Quicken, doesn't work.

mshiggins

Did you want help troubleshooting your transaction downloading issue?

NotACPA

Unknown

Unknown

Ps56k2

Unknown

Unknown

Yes, I'll waste more time to share the details. I purchased the rental business software. Worked fine for a few months, then Quicken sent updates and all of a sudden it won't update my business accounts, and has me re install them. I have done that six times now, I have a business to run. 
When you call customer support you get the same old crap, uninstall the problem accounts and then install them again, then the balances don't match my back statements. Not only that you get someone that can barely speak English.  
Like I said, I have a business to run, if I pay for something I expect it to work, this software doesn't work since they updated it, so don't blame the banks, that is just passing the buck since you can't fix the [removed] thing. 
If the quality of my work was the same as Quicken I would be out of business in short order. So you can come up with all the smart [removed] comments you want, and they don't mean [removed]. 
I just want my money back.

Unknown

So how much is Quicken paying you boys to insult frustrated customers, or do you work for them. 

Unknown

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Unknown

Richard Perry said:

Yes, I'll waste more time to share the details. I purchased the rental business software. Worked fine for a few months, then Quicken sent updates and all of a sudden it won't update my business accounts, and has me re install them. I have done that six times now, I have a business to run. 
When you call customer support you get the same old crap, uninstall the problem accounts and then install them again, then the balances don't match my back statements. Not only that you get someone that can barely speak English.  
Like I said, I have a business to run, if I pay for something I expect it to work, this software doesn't work since they updated it, so don't blame the banks, that is just passing the buck since you can't fix the [removed] thing. 
If the quality of my work was the same as Quicken I would be out of business in short order. So you can come up with all the smart [removed] comments you want, and they don't mean [removed]. 
I just want my money back.

I will put the blame where it belongs, not where you want it to be.  The financial institutions not standardizing is one of the MAJOR problems.

What's more you have even taken the time to find out who is who on here.  Everyone posting on this thread is just another user.  So "you can't fix" is directed to the wrong people.

As for the refund here are the terms for that:
https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Returning-or-Refunding-Quicken-Products

jacobs

mshiggins

mshiggins

Richard Perry said:

So how much is Quicken paying you boys to insult frustrated customers, or do you work for them. 

No they don't pay us


Some of us are not boys.


The only insults I see in this discussion have come from you.

jacobs

Richard Perry said:

So how much is Quicken paying you boys to insult frustrated customers, or do you work for them. 

The people who have posted above most definitely don't work for Quicken. (Look up some of their other posts, and you'll clearly see their criticisms of Quicken at times.) They're also people who use Quicken and have it work for them, as it works well for many thousands of people. They (and I) spend time here trying to help fellow users with their Quicken problems.

You came here stating matter-of-factly that the software doesn't work, not seeking help with the problems you've experienced, so that sometimes engenders snarky replies. I think you've made your point about dissatisfaction with Quicken, and since you say you're done with Quicken, I suggest letting the comments speak for themselves and move on.

Ps56k2

Unknown