Adjust share balance doesn't work and actually screwed up my 401k account

Chriscic

Adjust share balance just adds whatever number you put in there to your total shares... it does NOT do what it is supposed to do, which is put in an adjustment (add or subtract) to get you to the right # of shares.

Not only that, but now my acct is screwed... the register (correctly) shows 6k shares, but when I click on holdings it shows 12k and the balance is calculated off of the latter which means my acct balance shows double what it should.

Spoke with tech support and they agree it's a bug, but they have no idea how to fix my account right now.

Using Quicken 2019 on PC.

NotACPA

Jim_Harman

Chriscic

Jim_Harman

SimonSezSo

Have you tried "Ctrl-Z".  Put your cursor on any transaction in the investment account.  Then hold down the control button and press "Z".  A message will appear "Recalculate All Transactions?  Press "OK".  Doing this has worked for me when the transactions don't calculate correctly.

Chriscic

Chriscic

Jim_Harman

Jim_Harman

Chriscic

You da man Jim! There was a placeholder entry there that didn't show in the register (not clear on if it was hidden of if there's an option for that, but I could see it at the bottom of the register). I deleted it and now correct!

Didn't realize there is no Quicken presence here. Thanks for the clarification on that as well.

Cheers

Jim_Harman

Glad it's fixed!

For future reference, the option to display hidden transactions is at Edit > Preferences > Investment Transactions, where you check the box "Show hidden transactions." For some reason this box is un-checked by default, leading to much confusion. 

When visible, Placeholders will have a gray background even if they are not selected, and will have an Action type of Entry. 

If you have been trying to resolve Placeholders by entering Buy or Sell transactions prior to the date of a Placeholder, you may also see Xin transactions with a Description of "Balancing Cash Adjustment" which magically appear when you make the hidden transactions visible. These do not have the gray background, so they are even harder to spot and remove when you resolve the Placeholders.

Ps56k2

Also - depending upon the type of account defined -

there might be a display of the numbe of "Placeholders" at the bottom of the Register

Jim_Harman

@ps56k, the count of Placeholders at the bottom of the Transaction list (Register) is sometimes a good indication that there are Placeholders in the account. In recent versions of Quicken, there is also often some small text at the bottom that explains the placeholders when they are first created. 

However the problem I see in QWin 2019 is that with the default setting of the Placeholders being hidden, the Placeholder count is shown as zero when you open the file. Clicking on the Placeholders tab does not display them. Even if you change the setting to show hidden transactions, the count remains at zero until you click on the Placeholders tab or re-open Quicken.

I can easily see why this would cause users to think they had no placeholders. IMO it would be much better if hidden transactions defaulted to visible.