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Mobile and Desktop Balance Mismatch

Unknown
Unknown Member
edited December 2018 in Errors and Troubleshooting (Mobile)
While transactions accurately transfer from Quicken Mobile to Quicken Premier 2018 (Windows) on my desktop, the balances being shown on Mobile seem to be a cumulative count of all transactions... not necessarily the balance for the accounts, which are accurately shown on Quicken Premier 2018.  I am not getting an error message.  It is simply a matter of the balances being shown on Quicken Mobile are not correct.  Is there a solution?

Comments

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited December 2018
    Hey Kevin,

    Sorry, you're experiencing this difficulty.

    I would start by resetting the cloud:
    1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.
    Then sign out and sign back into the mobile app.

    Let us know if the trouble persists.

    -Quicken Tyka
    ~~~***~~~
  • Unknown
    Unknown Member
    edited December 2018
    That worked.  Thanks!
This discussion has been closed.

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