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Mobile and Desktop Balance Mismatch

While transactions accurately transfer from Quicken Mobile to Quicken Premier 2018 (Windows) on my desktop, the balances being shown on Mobile seem to be a cumulative count of all transactions... not necessarily the balance for the accounts, which are accurately shown on Quicken Premier 2018.  I am not getting an error message.  It is simply a matter of the balances being shown on Quicken Mobile are not correct.  Is there a solution?

Comments

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    edited December 2018
    Hey Kevin,

    Sorry, you're experiencing this difficulty.

    I would start by resetting the cloud:
    1. Go to Edit Preferences Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.
    Then sign out and sign back into the mobile app.

    Let us know if the trouble persists.

    -Quicken Tyka
    ~~~***~~~
  • Unknown
    Unknown Member
    edited December 2018
    That worked.  Thanks!
This discussion has been closed.