Cannot sign in to mobile app on iPhone Xs

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Unknown
Unknown Member
edited January 2019 in Errors and Troubleshooting (Mobile)
Using Quicken Premier 5.9.1 on MacBook. Tried to sign in to the Quicken Mobile app I had installed on my iPhone7 some time ago. (Recently upgraded to iPhone Xs Max.) Attempted to sign in with my Quicken ID and password. Each time I hit "sign in", the wheel spins, then takes me back to the sign in page. No error message, nothing. I re-installed the Quicken Mobile app (5.7.0 which is apparently the most current version). I reconfirmed I was using the correct ID, and reset my password for good measure. Manually inputting all info (vs autofill). Still returning to the sign in page. HELP.

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited December 2018
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    Hey Howcroftn,

    Sorry, you're experiencing this trouble.

    I would start by going to the desktop version to verify that mobile sync is turned on.

    To view this setting, click on Quicken up in the top right and go to Preferences.

    The white box should be next to the ON.

    Then I would go to the Accounts tab to right and ensure the accounts you would like to see are checked.

    image

    Lastly, I would go to Accounts on the Menu bar and choose Sync to Mobile.

    image

    I would then try to sign into the Mobile App.

    Let us know how it goes!

    -Quicken Tyka
    ~~~***~~~
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