Problems with Citi Double Cash Download

Bob Myers

I am a new Double Cash customer and having problems with downloads.  Getting double posted transactions.  In this mornings download, on Feb 20, the as of date for the download was Feb 17.  That is, the online balance was from Feb 17, and a transaction from Feb 18 was not downloaded.  -- Maybe this is related to the recently reported problem of not being able to obtain any downloads.

Bob Myers

RickO said:

Are you connecting with Quicken Connect or Direct Connect. If the former, you definitely should change to Direct Connect (which is free for Citi Cards). Much better connection. See this:

Choosing Direct Connect

Thanks Rick -- changed connection type to Direct -- somehow missed your post back on Feb 20.