Incorrect Portfolio Value report values

Question

When I run the Portfolio Value 
report, 3 of my accounts show 'phantom' securities that are no longer in
 the accounts. These phantom securities do not show up in the current 
accounts and many have zero or negative cost basis. The result is that 
the portfolio report is not accurate and has an inflated value. I was 
told by tech support that I could manually remove these securities, but 
if I have to go in and manually check every account for security 
accuracy, the report is useless and worse gives me an inflated value of 
my portfolio. Has anyone else experienced this?

jlspitzer · Answer

Here is an example (values are not real). Let me know if this is clear.  
Account 1 
Apple 10 shares - value $1000
JnJ 20 shares - value $2000S&P Index 5 shares - value $2000
Portfolio Value Report for Account 1 
Apple 10 shares - value $1000Microsoft 10 shares - value $500  (shows up but is not in account)
JnJ 20 shares - value $2000Disney 10 shares - value $1000 (shows up but is not in account)S&P Index 5 shares - value $2000

Tom Young · Answer

Are you saying that in the Portfolio Value report these securities are listed showing a positive number of shares, such that (quote) x (shares) = Market value?  Or are they not showing any shares but do, I guess in some cases, have a negative basis?

Can you post a picture, suitable redacted if necessary, showing this?