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Can't see credit card payments in Transaction Window when reconciling...

sjtideman

I just upgraded to Quicken 2019, for Windows

I have always reconciled my credit card at the end of the month. The payment usually posts a few days after the end of the billing cycle, which is fine. Just like any other account, if I reconcile after the payment has posted, it used to show in the right hand side of the window, and I could check it off. Now, no matter which date I use for the reconciliation, I can't get that entry to appear.

For example, I've been trying to reconcile up to my January payment (credited 1/9). I can see the payment on the account register, but when I try to reconcile using either 1/9/19 or 1/10/19, it does not show. This makes my total OFF by the entire amount of the payment.

What is happening that doesn't let it show up?

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Accepted answers

NotACPA

See this regarding what transactions are presented for reconciliation: https://community.quicken.com/discussion/7164953/faq-how-does-quicken-determine-which-transactions-qualify-for-a-reconcile

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sjtideman

Here's a picture, if it helps. I can see CREDITS in the payments side, but not the actual payment. You can see CHARGES through 1/10, so you can see I used the 1/10 date here to try to reconcile. But it is not picking up the 1/9 payment.

Image: https://us.v-cdn.net/6031128/uploads/editor/z3/o6pjbvdrcaez.jpg

NotACPA

What's the Statement End date on your Credit Card statement? Because, it looks to me like it's 1/8/19 ... and your payment was dated 1/9/19 ... and hasn't been posted by the credit card company yet (NOTE, the blank entry in the CLR column).

sjtideman

The statement ending date was 1/9. I think I just didn't happen to charge anything on 1/9.

Image: https://us.v-cdn.net/6031128/uploads/editor/oh/ff52lprtno2k.jpg

But honestly, it shouldn't matter - the date I put in the reconcile dialog box should pull every transaction up to and including that date, shouldn't it? If I wanted to reconcile up to a point in the middle of the month, it should still work...

As of today, when I'm trying to do this, the payment from two and a half months ago was definitely posted and has been sitting in my register for quite some time.

NotACPA

See this regarding what transactions are presented for reconciliation: https://community.quicken.com/discussion/7164953/faq-how-does-quicken-determine-which-transactions-qualify-for-a-reconcile

sjtideman

That did it... without a doubt the whackiest thing I've seen yet in Quicken... Thank you so much for pointing me to that thread!