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one step update not syncing cloud

Quicken is no longer syncing with my cloud accounts during one step up.  The box is checked,however once it completes the sync did not happen.  It doesn't have any errors either.  The only way to sync is a manual sync.... "mobile and web" -> cloud sync.  Any ideas?

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Answers

  • Quicken Harold
    Quicken Harold Alumni ✭✭✭✭
    Hello carthman. Appreciate your question.

    Which version of Quicken are you using?
    Have you tried the steps in this article: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

    Please let us know if this works for you or if you have any other questions.
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • carthman
    carthman Member ✭✭
    I have 2019 R18.16  build 27.1.18.16.  None of those work.  The issue is only with letting one step update do it.  When I do it manually it works fine
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