Chase Credit Card Account downloads into Quicken for Mac 2007 but saved Data file will not reopen

Michael Tracy

High Sierra 10.13.6 Quicken for Mac 2007 16.2.4

Thank you to everyone for helping solve the QFX file download problem from a Chase Credit Card account into Quicken for Mac 2007. However I now have a new problem. I can download the QFX file normally but when I close Quicken and try to re-open the Data File it states "unable to open file."  I then decided to input all the transactions manually and the same thing happened.  If I input 50% of the transactions it will re-open. Is there some kind of size limit on the Data File?  My Data File is ~28MBs.  Any help would be much appreciated.     

John_in_NC

I don't suspect it is iCloud or permissions related/user account. This unable to load/open file (don't get hung up on the wording) is nothing new and has been around for years. A variety of things (some of which you may never figure out) can cause it.

As mentioned earlier, there are soft (and sometimes unspecified) soft limits on things such as categories, classes, etc. (And it can be a total of the previous that exceeds some bound.) Go over, and odd behavior can occur.

In case you haven't, also make sure you reindex and save a copy. That in itself might correct the problem if you haven't tried it:

1. Open one of the last working files
2. Make sure the Account list is displayed
3. Hit command+option+b
4. When reindexing completes, Chose File:Save a Copy and give the file a new name. (Don't skip this step.)

It does sound like there are problems with this data file, but maybe the above will help. You could also try exporting to QIF and importing into a blank new file, but that isn't the most elegant solution. (You will have to rebuild price histories, lose reports, quick fill stuff, etc.)

Good Luck.

John_in_NC

While there are some certain soft file limits (like so many categories, accounts, number of transactions, etc.), total file size isn't really the issue.

For starters, take a look at this:

https://www.quicken.com/support/message-when-opening-quicken-mac-unable-open-file

Also, make sure your file is stored locally on your machine and not shared/networked/synced with iCloud, etc.

Michael Tracy

John_in_NC.  Thank you for your response.  Fortunately I save copies of "good Data Files" and I found the Quicken Support note doesn't help reopen the "bad" files.  I turned off iCloud but to no avail.  Once again this morning after updating my accounts and portfolio I was unable to re-open the saved data file.  This is extremely frustrating and It really does feel like I have hit some kind of limit.  Further insight from anyone on how to resolve this matter would be greatly appreciated.    

Michael Tracy

One other clarification.  The Quicken response states "unable to load file" not "unable to open file" as I previously wrote.  

Quicken_Tyka

Hello Michael,

I would try creating a new Admin on the computer.

https://support.apple.com/kb/ph25796?locale=en_US

I would then try to open a copy of one of the "Good Files" on the new admin and see if the issue persists.

Be sure to give the new user/admin-full permissions so you may access to everything on the original admin.

Michael Tracy

Tyka, Thank you for your suggestion but unfortunately Quicken behaved in the same manner as before.   

John_in_NC

I don't suspect it is iCloud or permissions related/user account. This unable to load/open file (don't get hung up on the wording) is nothing new and has been around for years. A variety of things (some of which you may never figure out) can cause it.

As mentioned earlier, there are soft (and sometimes unspecified) soft limits on things such as categories, classes, etc. (And it can be a total of the previous that exceeds some bound.) Go over, and odd behavior can occur.

In case you haven't, also make sure you reindex and save a copy. That in itself might correct the problem if you haven't tried it:

1. Open one of the last working files
2. Make sure the Account list is displayed
3. Hit command+option+b
4. When reindexing completes, Chose File:Save a Copy and give the file a new name. (Don't skip this step.)

It does sound like there are problems with this data file, but maybe the above will help. You could also try exporting to QIF and importing into a blank new file, but that isn't the most elegant solution. (You will have to rebuild price histories, lose reports, quick fill stuff, etc.)

Good Luck.

Michael Tracy

John_in_NC, Thank you once again for all your advice.  Reindexing and Copying the File appears to have resolved the issue, at least for the moment.