USAA Accounts won't connect in Mobile App

schmieg

Over the last several months, I have had to convert my USAA accounts from Express Web Connect to Direct Connect as Quicken Desktop stopped updating the accounts one by one in Express Web Connect. They work fine in Direct Connect. The accounts are still syncing with the cloud, but when I access the mobile app, it tells me that my five USAA accounts need attention. If I swipe the account to the left and hit Fix It, I receive a report that OFXHEADER is missing in QFX response.

Is there any way that I can have connectivity in both the desktop and the mobile app for these USAA accounts?

Quicken_Tyka

Sorry, to hear that you continue to persistent issues with the mobile/web app.

There are some release notes located at the link below. I have included a snippet from it that includes an email to provide feedback.

https://community.quicken.com/discussion/7790984/quicken-mobile-5-1-0-released#latest

• Handling FI errors are now more intuitive, in terms of messaging and actions to be taken in the app. Most importantly, you will not be asked to enter your username & password repeatedly. If you are still seeing FI accounts connecting/working on desktop and not on mobile, please deactivate and reactivate the account that is in error in your desktop product. In many cases, this will resolve the issue. If it does not, please email us at mobilefeedback@quicken.com. 

This issue comes down to the bank's security, the bank acknowledges the Quicken software but doesn't understand that the mobile/web app is part of the Quicken software. So, connecting to the bank from the phone or mobile app causes this error as the request isn't being sent from the Quicken software from the financial institution's software.

Some financial institutions work just fine with the mobile app when using Direct Connect, unfortunately, many users with USAA on direct connect report this issue with the mobile app.

-Quicken Tyka

schmieg

I'm using the current Quicken for Windows and have been using Quicken for about 20 years now. I have reset the cloud accounts, reset the bank accounts (including deleting and reinstalling), reinstalled Quicken and reinstalled the Quicken App. One thing that is working is that if I enter new data in either the Desktop or the mobile versions, it does sync to the other, but the mobile cannot connect with USAA and transfer data successfully for any of the five accounts I have there.

Quicken_Tyka

Sorry, to hear that you continue to persistent issues with the mobile/web app.

There are some release notes located at the link below. I have included a snippet from it that includes an email to provide feedback.

https://community.quicken.com/discussion/7790984/quicken-mobile-5-1-0-released#latest

• Handling FI errors are now more intuitive, in terms of messaging and actions to be taken in the app. Most importantly, you will not be asked to enter your username & password repeatedly. If you are still seeing FI accounts connecting/working on desktop and not on mobile, please deactivate and reactivate the account that is in error in your desktop product. In many cases, this will resolve the issue. If it does not, please email us at mobilefeedback@quicken.com. 

This issue comes down to the bank's security, the bank acknowledges the Quicken software but doesn't understand that the mobile/web app is part of the Quicken software. So, connecting to the bank from the phone or mobile app causes this error as the request isn't being sent from the Quicken software from the financial institution's software.

Some financial institutions work just fine with the mobile app when using Direct Connect, unfortunately, many users with USAA on direct connect report this issue with the mobile app.

-Quicken Tyka