Need help with sign in

jws

Quicken does not recognize my id at sign in. When I request my id from Quicken, Quicken sends me the id that it rejects. I can't use the application. Any ideas?

thecreator

jws said:

I tried changing the password. Same result. It appears to accept the password but sends me to a screen that asks me to sign up as a new subscriber, but I have had a subscription under this account for several years.

Hi jws,

In your Account on the Web after you are signed in, do you see Plan Details and Download Quicken?



This would be your Membership Quicken User ID.

If you don't see this information, you are in the wrong Quicken User ID and therefore it doesn't work.

thecreator

Hi jws,

Go to: https://www.quicken.com/  Highlight Sign In and click My Account.

Make sure that your Quicken Account is working there, before it can work in Quicken program.

Then Sign out of the Data File and Sign back in.

jws

I checked my account but the I’d in my account won’t work on the app. It sends me to a new account screen which assumes I am a first time user/buyer of the app.

Quicken Harold

Hello jws. Appreciate your comments.

Are you using the correct Quicken ID (e-mail address?)

If so, and if it is not accepting your password, we would recommend clicking on the option to reset the password by clicking on the word password in blue just below the sign in button:

Hope this helps you.. You can also contact Quicken Support if you are still having issues logging into the system. We can also send a request to reset the password that you can complete online.

Please let us know if this works or if you have any other questions.

Respectfully,
~ Quicken Harold.

Greg_the_Geek

Can you post a screenshot of what you're seeing?

jws

I tried changing the password. Same result. It appears to accept the password but sends me to a screen that asks me to sign up as a new subscriber, but I have had a subscription under this account for several years.

Greg_the_Geek

Could this be your problem?

https://community.quicken.com/discussion/7854775/windows-users-receive-online-services-unavailable-or-blank-success-screen-after-r19-44-update

thecreator

jws said:

I tried changing the password. Same result. It appears to accept the password but sends me to a screen that asks me to sign up as a new subscriber, but I have had a subscription under this account for several years.

Hi jws,

In your Account on the Web after you are signed in, do you see Plan Details and Download Quicken?



This would be your Membership Quicken User ID.

If you don't see this information, you are in the wrong Quicken User ID and therefore it doesn't work.