Quicken 2019 R19.44- Investment shares have disappeared.

Jesse Simpson

Some shares from a specific date/lot have disappeared. On one day, there are 50.019238 available to sell. Then on another day, there are only 26.809793 available to sell. There was no sale of these shares in between these dates. There are no placeholder entries either. Any ideas??

Jim_Harman

So after the 12/2010 sale, all of the 11/2003 lot is available
Then you sold some more in 6/2012 (not sure what you mean by "no shares from purch in all of 2002 & 2003 are visible")
Then in 9/2012 you sold some more and (was it after the 9/2012 sale?) only 23+ of the 11/03 shares are available.

I would look carefully at the 6/2012 and 9/2012 sales to see exactly which shares you sold.

Also go to the account's holdings view and click the plus sign next to the security in question to see the tax lots. set the date just before and after the 6/2012 and 9/2012 sales and see if the share counts agree with what the Sold transactions show as shares sold. If not, I would back up your data file then delete and re-enter these sales being careful to select the desired tax lots and see if that solves your problem.

Jim_Harman

Are you sure there are no Placeholders? Go to Edit > Preferences > Investment transactions and make sure "Show hidden transactions" is checked.

Also make sure your transaction list (register) is sorted by date by clicking on the Date header.

Jesse Simpson

Yes, there are no placeholders that I can see. Before I asked my question, I looked into similar questions and saw those instructions regarding hidden transactions. I carefully checked each transaction, looking for any transaction that I did not personally put in- there are none that I can see. I have never downloaded transactions from this particular company. Upon checking several times, there are no prior sales of the missing shares on the company website nor on Quicken. Just gone though. The issue came up when I went to enter into Quicken, a stock sales transaction that sold the "balance" that was not missing.

Jim_Harman

If you go to File > File operations > Validate File and select Validate File and Rebuild investing lots, does it identify any errors?

No splits? no spin-offs? no acquisitions? If you hold this security in another account, these transactions might be entered there but would affect your holdings everywhere.

No share class conversion if it is a mutual fund?

Has there been a change to the number of shares you hold as shown on the Financial Institution's website?

Jesse Simpson

Thank you for the info. I did as you suggested. Except for learning that I should never delete any account, even if it is closed, there are no issues with the investment account. Regarding the financial institution website, I recently sold the shares and as I went to input the specific lot sales in Quicken, that is when I noticed that they had disappeared in Quicken. I am pretty good with my bookkeeping as I have a Finance degree. Just can't figure out where that set of specific shares went to. I have not sold much from that investment account over the years- maybe 5- 6 times, so it easy to track that sort of thing.

Jim_Harman

Are you saying that if you view the account and click on Holdings and adjust the As of date, there is a date where the number of shares for the security in question changes but there is no transaction in the account for that security on that date?

If so, it sure sounds to me like there is a placeholder in the account and you have not made the placeholders visible by checking the "Show hidden transactions" option as described above.

If you click on the name of the security to display the Security Detail view, is there also nothing in the transaction history for that date?

Jesse Simpson

This account has one security in it. I purch the specific lot in question on 11/2003- 50.019238 shares, been buying shares since mid 1990's. Sold some stock (none of that lot) on 12/2010 and I can see all 50 shares as available. Sold some stock 6/2012 and no shares from purch in all of 2002 & 2003 are visible, though I did not sell that lot. Sold some stock 9/2012 and only 23.209445 are showing as available from the 11/2003 lot, I sold them not knowing there was an issue. Fast forward to Mar 2019, sold some shares, sold the balance of the 11/2003 lot that was available on the Computershare website. Upon going to enter the sale in Quicken, those share are not available to sell. This started the research. I have triple checked that the "show hidden transactions" is checked and it is. I do not see any. The total shares in Quicken vs. Computershare has remained accurate all along. Scratching my head here.

Jim_Harman

So after the 12/2010 sale, all of the 11/2003 lot is available
Then you sold some more in 6/2012 (not sure what you mean by "no shares from purch in all of 2002 & 2003 are visible")
Then in 9/2012 you sold some more and (was it after the 9/2012 sale?) only 23+ of the 11/03 shares are available.

I would look carefully at the 6/2012 and 9/2012 sales to see exactly which shares you sold.

Also go to the account's holdings view and click the plus sign next to the security in question to see the tax lots. set the date just before and after the 6/2012 and 9/2012 sales and see if the share counts agree with what the Sold transactions show as shares sold. If not, I would back up your data file then delete and re-enter these sales being careful to select the desired tax lots and see if that solves your problem.

Jesse Simpson

When I sell shares in Quicken, I am provided "available share lots". On the 6/2012 sale, even though I did have shares available from 2002 and 2003, none were shown as available in Quicken.
I will try your advice. Thank you

mshiggins

From C. D. Bales:
"I have triple checked that the "show hidden transactions" is checked and it is. I do not see any".

Do you know how to identify a placeholder, if you see one? 

What, exactly, do you "not see any" of?