Why won't my transactions download into Quicken in Windows from the app?

anneyco@

I enter transactions in the app on my iphone and ipad. Normally when I go into Quicken on my laptop I can download these transactions using the update function. This has not been working since Quicken's latest update. Why not?

Quicken_Tyka

Hello Anneyco@

Sorry, you haven't received a response.

How long have you let the first sync run?

The initial sync process can take some time as it's syncing the last 2 years of transactions for every account that is set to show on the mobile app.

https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app 

https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions

If you have completed all of the steps listed in the FAQS and the issues persist, I would try restoring a backup file, this back up file will have a new cloud account.

I would then attempt to sync the newly restored file.

For steps on restoring a back-up, please see https://www.quicken.com/support/how-backup-or-restore-your-quicken-data.

Thank you!

-Quicken Tyka

Quicken Harold

Helllo anneyco. Appreciate your question.

Which version of Quicken are you using? Are you using Windows or Mac?

Please let us know so that we can best help you.

Respectfully,
~ Quicken Harold.

anneyco@

VersionR19.52

I should tell you that I was on a live chat with someone at Quicken last Fr
iday for an hour and a half.
We went through several steps but the syncing seems to get hung up on trans
actions. I had to end the chat since I had things to do.

Quicken_Tyka

Hello Anneyco@

Sorry, you haven't received a response.

How long have you let the first sync run?

The initial sync process can take some time as it's syncing the last 2 years of transactions for every account that is set to show on the mobile app.

https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app 

https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions

If you have completed all of the steps listed in the FAQS and the issues persist, I would try restoring a backup file, this back up file will have a new cloud account.

I would then attempt to sync the newly restored file.

For steps on restoring a back-up, please see https://www.quicken.com/support/how-backup-or-restore-your-quicken-data.

Thank you!

-Quicken Tyka