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What is the next step in resolving a problem setting up downloads
I am new to Quicken subscription. In setting up downloads from the Salmon Arm Savings and Credit Union, Quicken continually asks me if I have entered my login information correctly. I have, but there is no guidance on how to resolve this impasse. A call to the Credit Union was no help. The credit union is on Quicken's list. What do I do next to make this work? I'm in Canada if it matters (or even if it doesn't).