Chase CC502 error is back

robert
robert Member
I see that Chase fixed the problem on 08/04/19, however as of 0811MDT 08/05/19 I am still getting the error and I have to manually update (download import) 8 accounts, which is very time consuming. Any idea as to when/if this will be fixed or is this the new normal?

(edited for readability)

Best Answer

Answers

  • rsmulligan
    rsmulligan Member
    RESOLVED 8/3/19 Chase returns CC 502/102 Error
    Quicken NatalieQuicken Natalie Moderator mod August 3 edited 6:20PM in Alerts
    Chase Bank is temporarily blocking all third party access while they work on a production issue on their end.

    Customers will be unable to connect to Chase and will primarily receive a CC 502/102 error when attempting to add or update accounts. This will affect both QWin and QMac users.

    Chase has not yet provided an ETA on when this block will be lifted.

    If you would like to be automatically notified of any updates regarding this issue, please bookmark this Alert by clicking the yellow star in the upper right corner.

    Thank you!



    ID: 2670083
    -Quicken Natalie

    Tagged: Online Banking Windows Mac
    Flag · Off Topic Dislike Like LOL
    Quicken NatalieQuicken Natalie Moderator mod 11:28AM
    RESOLVED 8/4/19

    Chase has provided confirmation that this issue is resolved and the block has been lifted. All Quicken for Mac and Windows users should no longer receive a CC 502/102 error when attempting to add or update accounts.

    Thank you!
    -Quicken Natalie

    Flag · Off Topic 2Dislike Like LOL
    This discussion has been closed.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, I suggest you review: https://www.quicken.com/support/error-when-updating-accounts-cc-502
  • rsmulligan
    rsmulligan Member
    Been there, done that, got the t-shirt.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Been there, done that, got the t-shirt.
    What did Quicken Support say when you contacted them as instructed?
  • Sue Loth
    Sue Loth Member
    Still having a problem downloading account info from Chase Bank. Your info said it was resolved but as of 8/5 there is still a problem.
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Are you getting an error message?
    Quicken Subscription HBRP - Windows 10
  • colo9312
    colo9312 Member
    I'm still having the issue as well - did everything that was suggested. Error is the CC-502.
  • Jim Currie
    Jim Currie Member ✭✭
    This was fixed once (2-3 days ago, Chase account) with chat help from Quicken. Now it is happening again and I can't recall how problem was originally fixed.
  • arnoldbowman
    arnoldbowman Member ✭✭
    I am still getting the same error code. I just contacted Chase, and the rep did not know of this problem.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    colo9312 said:
    I'm still having the issue as well - did everything that was suggested. Error is the CC-502.
    What did Quicken Support say when you contacted them as instructed?
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited August 2019
    This was fixed once (2-3 days ago, Chase account) with chat help from Quicken. Now it is happening again and I can't recall how problem was originally fixed.
    I suspect Quicken Support may have reset your user profile.
  • DianeR
    DianeR Member
    Community shows the issue with Chase returning CC-502 as resolved. I am still receiving the CC-502 message, today 8-5-19?
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, I suggest you review: https://www.quicken.com/support/error-when-updating-accounts-cc-502

  • Scott Adams
    Scott Adams Member ✭✭
    I am still getting CC 502 error as of 8/5/19 4:15pm CDT from Chase. I see the alert has been closed as being resolved. What should I do?
  • Scott Adams
    Scott Adams Member ✭✭
    Good call. I tried the Update Now and it broke the bottleneck and the accounts updated. Thanks
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Sherlock said:
    If you haven't already, I suggest you review: https://www.quicken.com/support/error-when-updating-accounts-cc-502

    Another user in another discussion stated that following the instructions in the link provided by @Sherlock resolved the issue.
  • Gone2Maui
    Gone2Maui Member
    I also tried the Update Now and it is still broke for me. Closed the program and relaunched and still no resolution.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Gone2Maui said:
    I also tried the Update Now and it is still broke for me. Closed the program and relaunched and still no resolution.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • To start Chat, your browser must allow popup windows from https://www.quicken.com
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

This discussion has been closed.