Update version problem

geoblae

I have updated to the New version R21.16. Today I opened Quicken,m first time since update, and I have a messed up data file. The last month of transactions are missing and Transaction are trashed., I need someone to help me fix this mess. I can't find the quicken help telephone number. This is critical.

jr7107

A lot of users including me have seen the behavior.

https://community.quicken.com/discussion/7859265/updated-08-28-19-missing-transaction-data-after-one-step-update-in-qwindows-r21-16#latest

jr7107

A lot of users including me have seen the behavior.

https://community.quicken.com/discussion/7859265/updated-08-28-19-missing-transaction-data-after-one-step-update-in-qwindows-r21-16#latest

jr7107

Also, can you restore from a backup? That's the best place to start from if you have it.

thecreator

geoblae said:

I have updated to the New version R21.16. Today I opened Quicken,m first time since update, and I have a messed up data file. The last month of transactions are missing and Transaction are trashed., I need someone to help me fix this mess. I can't find the quicken help telephone number. This is critical.

Hi @geoblae ,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

The link to Quicken Support is in there as well. Which Edition of Quicken are you running?