Sizing and login

Steve Woodward

I'm trying to setup the mobile app for the first time. I have an iPhone SE. First, the app does not appear to size properly for the device. The left side of the screen is cut off, so instead of seeing "Quicken ID", I see "uicken ID". Second, I don't appear to be able to paste a password. I use 1Password and have a really long and tedious password that I sure don't want to have to type. I'm going to try rebooting the phone and see if that helps. No. It doesn't.

Quicken_Tyka

Hello Steve,

Thank you for the response and for including the screenshot.

At this time, other than this issue here on the Community I have been unable to locate any other reports of this issue.

I would also recommend going to Help > Report a problem from within the desktop application and include a link to this thread and the screenshot you have provided here.

A response will not be returned for this submission, so I would also recommend contacting support directly for advanced troubleshooting and to ensure a ticket is created for this issue.

Thank you,
-Quicken Tyka

Steve Woodward

I use 1Password and have all my passwords there. The app on my iPhone, besides not sizing properly to the phone, won't let me paste in the password. Since it is very long and very random, I'm not very interested in doing this! When will this app be updated?

Quicken_Tyka

Hello Steve,

Sorry, to hear that you're experiencing this trouble

I attempted to recreate this issue and I am able to copy and paste a password on an iPhone and an iPad, this doesn't appear to be a feature that is missing.

Do any other apps on the phone display this same issue or just the Quicken app?

Have you tried uninstalling and reinstalling the app?

Let us know!

Steve Woodward

1. Other apps work fine. I'm only having a problem with the Quicken app.
2. I deleted the app, shut off the phone and then reinstalled the app with no change in result: I still can't paste in a password.
3. I'm still experiencing sizing issues that I reported here: https://community.quicken.com/discussion/7859945/sizing-and-login#latest

Thanks for your help!

Steve Woodward

Any other ideas? Still have this problem.

Steve Woodward

Here is a picture. This is from an iPhone SE running 12.4.1. Paste of email or password still not available. When I press to paste, I just get an empty blue circle.

Quicken_Tyka

Hello Steve,

Thank you for the response and for including the screenshot.

At this time, other than this issue here on the Community I have been unable to locate any other reports of this issue.

I would also recommend going to Help > Report a problem from within the desktop application and include a link to this thread and the screenshot you have provided here.

A response will not be returned for this submission, so I would also recommend contacting support directly for advanced troubleshooting and to ensure a ticket is created for this issue.

Thank you,
-Quicken Tyka