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Why can't I sign into Quicken Deluxe?

jimmy-b

I have tben trying for over 4 hours today. This happens quite often.

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Ps56k2

jimmy-b said:

No, I can't sign on to Quicken.com This is the error I get after entering my existing USERID and password. I have to request a password change every time I want to sign on to Quicken.com.

One problem at a time - let's just focus on logging into the Quicken.com website.

What "error" are you getting ?

Do you accidently have Caps-LOCK turned on or something else that might mess up entering your password.... UPPER/lower case issues -

There should be no reason to have a problem entering your User ID/password when logging into the Quicken.com website.... that situation has be to fixed before looking at whatever is happening with the desktop Quicken software.

Do you get this error screen - with a bad User ID or password ?
Do you show the password - to make sure it is entered correctly ?
Do you then use the hotlink at the bottom to request a new password ?

All comments

Greg_the_Geek

Can you sign-in to quicken.com using your Quicken ID/Password?

jimmy-b

Every time I try to sign into Quicken.com it doesn't recognize my password and I have to reset it. This is another issue that I have just noticed. Had to change password just to answer your question. My biggest problem is trying to sign on to Quicken Deluxe and I get an error report that says "Quicken Didn't close correctly" It always closes with no problem after saving my work.

Greg_the_Geek

The username/password for the Quicken Community is independent of your quicken.com username/password. the Quicken ID/password is the same for quicken.com and Quicken itself.

What version of Quicken are you using? What is the path to the folder that contains your Quicken data file? Are you using OneDrive, Dropbox or Google Backup? Do you have Controlled Folder Access enabled in Windows Defender?

jimmy-b

I am using Quicken Deluxe Version R21.17. I am a subscriber so everything is kept updated and revised. I am not using any of the backups you mentioned. I do use IDrive to back things up and to keep my devices in sync. I do not use Widows Defender, instead I use Bitdefender. I am thinking that IDrive may be an issue as it is trying to sync things from previous Quicken sessions when trying to sign on. I have disabled it and still have a problem signing on. If you think that could be a problem, do you have a solution to make Quicken and IDrive work together?
Thanks for your assistance.

Sherlock

I suggest you insure the data file is not accessed by another program (such as iDrive) while Quicken the data file is open in Quicken: https://www.idrive.com/help/Windows/view_excluded_files

Ps56k2

jimmy-b said:

Every time I try to sign into Quicken.com it doesn't recognize my password and I have to reset it.

Hmmm... ignoring the desktop Quicken software for a moment,

if you can't successfully log into the Quicken.com website with your Quicken ID and associated password - I would think that is the first problem to be solved -

https://signin.quicken.com/signin

jimmy-b

Okay, How do I fix the sign in problem. I have changed my password every = time I log into Quicken .com to even answer the questions I have asked. = I have done this the past three days. I am answering your email as a = reply because I can=E2=80=99t log into Quicken.com

I have just excluded the C:\Users\jimmy\IDrive-Sync\Jim_Barb=E2=80=99s = Quicken.QDF Are there any other files that I should exclude pertaining = to Quicken?

Thanks,

Jim

Greg_the_Geek

I don't know what happened to your post but it's hard to read. You can't reply to emails from the community. Yes or No, can you sign-in to your account on quicken.com?

thecreator

Hi @"jimmy-b ,

Your Quicken Data File name is too long. Shorten it.
Example:
thecreator.qdf

Path=Documents\Quicken\thecreator.qdf

Sherlock

I suspect your password management may be having difficulty distinguishing between two distinct authentication domains: community.quicken.com and quicken.com. The Quicken ID used by the data file maps to the credentials used by quicken.com. The credentials associated with community.quicken.com are independent.

In other words, when you change the password you're using in the community, you are not changing the password you're using in the data file or quicken.com and when you change the password you're using in quicken.com or the data file you are not changing the password you're using in the community.

jimmy-b

No, I can't sign on to Quicken.com This is the error I get after entering my existing USERID and password. I have to request a password change every time I want to sign on to Quicken.com. this is one problem, but my real issue is trying to sign into Quicken Deluxe.

Greg_the_Geek

I don't understand why you have to request a password change every time you want to sign-in to quicken.com. Also, if you're having problems signing in there, you coming have trouble signing into Quicken. You need to make sure your Quicken ID/password are correct. Maybe it's time to contact Quicken Support.

Ps56k2

jimmy-b said:

No, I can't sign on to Quicken.com This is the error I get after entering my existing USERID and password. I have to request a password change every time I want to sign on to Quicken.com.

One problem at a time - let's just focus on logging into the Quicken.com website.

What "error" are you getting ?

Do you accidently have Caps-LOCK turned on or something else that might mess up entering your password.... UPPER/lower case issues -

Do you get this error screen - with a bad User ID or password ?
Do you show the password - to make sure it is entered correctly ?
Do you then use the hotlink at the bottom to request a new password ?

jimmy-b

Yes to all of your questions and the error on the sign in looks just like the example you provided. and yes I have double checked both the userid and the password.
Sorry for taking all of your time. Like one of your associates said, it's time to contact customer support.