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Investment confirmation message

System
System Member ✭✭✭✭
This discussion was created from comments split from: Premier 2017 R19.7 Update.

Comments

  • JWH
    JWH Member ✭✭
    I am having the same issue when attempting to confirm new investments (i.e. ticker symbols). Hopefully someone will help us.
  • JWH
    JWH Member ✭✭
    > @Quicken_Tyka said:
    > Hello kaywdee,
    >
    > Sorry to hear that support was unable to resolve this issue.
    >
    > I would try to turn off the Cloud sync from your One Step Update, simply uncheck the box next to Sync to Quicken Cloud in the One Step Update Settings screen.
    >
    > (Image)
    >
    >
    > See if there is any improvement after completing this step.
    >
    > If the trouble persists, can you tell us where the file is stored?
    >
    > Thank you,
    > -Quicken Tyka

    Hi Quicken_Tyka,
    When the Matching Securities screen pops up and I hit "no" (because it's a new security) Quicken shuts down. Any recommendations?
    Thanks for your help.
    John
  • Hello JWH,

    Sorry, to hear that you're experiencing this difficulty.

    I would start by running the validate repair tool, the steps can be found below.
     
    Let me know how it goes!

    -Quicken Tyka
    ~~~***~~~
This discussion has been closed.