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Investment confirmation message

System

This discussion was created from comments split from: Premier 2017 R19.7 Update.

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JWH

I am having the same issue when attempting to confirm new investments (i.e. ticker symbols). Hopefully someone will help us.

JWH

> @Quicken_Tyka said:
> Hello kaywdee,
>
> Sorry to hear that support was unable to resolve this issue.
>
> I would try to turn off the Cloud sync from your One Step Update, simply uncheck the box next to Sync to Quicken Cloud in the One Step Update Settings screen.
>
> (Image)
>
>
> See if there is any improvement after completing this step.
>
> If the trouble persists, can you tell us where the file is stored?
>
> Thank you,
> -Quicken Tyka

Hi Quicken_Tyka,
When the Matching Securities screen pops up and I hit "no" (because it's a new security) Quicken shuts down. Any recommendations?
Thanks for your help.
John

Quicken_Tyka

Hello JWH,

Sorry, to hear that you're experiencing this difficulty.

I would start by running the validate repair tool, the steps can be found below.

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

If the trouble persists, I would take a look at this post below and see if that helps.

https://community.quicken.com/discussion/7406342/matching-security-dialog-keeps-coming-up

Let me know how it goes!

-Quicken Tyka