Sign in Too Often on APP

njpaisley

Using the app on iOS and I have to sign in to my acct much too frequently. This just started in the last few weeks. Set up to open on facial recognition, then I must sign in to my acct, choose acct, then it works.

It didn’t ask me that often in the last year. What gives?

Quicken_Natalie

Hello njpaisley,

Thank you for posting back with that additional information.

At this time, there are still no known issues regarding multiple sign-in requests on the Quicken Mobile App, although a couple of other Users have reported similar experiences recently. 

I suggest disabling the facial recognition sign-in option, reverting to the default method of manually inputting your Quicken ID and password. Sign out and back into the mobile app once disabled, and see if that resolves the issue.

If the problem persists, I suggest contacting Support for more in-depth troubleshooting. You may also consider providing feedback/reporting a problem, through the App Store, or by emailing mobilefeedback@quicken.com.

Hope this helps!

-Quicken Natalie

Quicken_Natalie

Hello njpaisley,

Thank you for bringing this issue to the Community, although I apologize you have not yet received a response.

What version/release of Quicken are you using? You can find that under Quicken>About Quicken. Also, please see this FAQ for details on adding more information to your post so that others are best able to assist you.

Is this issue still occurring? If so, do you receive any error messages or is any other functionality diminished, such as the syncing process or viewing transactions on the mobile app, etc?

I suggest first uninstalling and then reinstalling the Quicken app on your iOS mobile device. Be sure you install the official Quicken app:



Let us know how it goes!

-Quicken Natalie

njpaisley

iOS 5.16.2 looks like it updated 2 weeks ago.

I’ve used Quicken since the early ‘90s, on Windows until 2012, and have learned these folks aren’t too friendly with Apple. So much so that I bought a Windows laptop to use exclusively for the ability not to jump thru hoops to use the program. Quicken for Mac is pretty looking, but also pretty bad.

The app on my iPhone works fine with Quicken/Windows, it’s just this sign-in issue, annoying.

Quicken_Natalie

Hello njpaisley,

Thank you for posting back with that additional information.

At this time, there are still no known issues regarding multiple sign-in requests on the Quicken Mobile App, although a couple of other Users have reported similar experiences recently. 

I suggest disabling the facial recognition sign-in option, reverting to the default method of manually inputting your Quicken ID and password. Sign out and back into the mobile app once disabled, and see if that resolves the issue.

If the problem persists, I suggest contacting Support for more in-depth troubleshooting. You may also consider providing feedback/reporting a problem, through the App Store, or by emailing mobilefeedback@quicken.com.

Hope this helps!

-Quicken Natalie