Unable to connect & re-link to Principal Financial (edited to include topic)
I have been tracking a 401k account for a few years. i recently realized it hadn't downloaded updates in several months. I went to the account and tried to download but all it would do was go to the Principal Financial webpage and so nothing - even if I was logged in. I tried to deactivate downloads and then reactivate them. But when I try to reactivate, it asks me to name the account. If I use the existing name, it doesn't work because it exists. But I don't want to use a new name because that will create a new account - which it is not. I have tried multiple ways to get to the activation option but all come up the same. Any ideas?
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