Article ID: GEN99980 How to edit or delete your Cloud datasets in Quicken for Windows

Galen Gautreaux
Galen Gautreaux Quicken Windows 2017 Member ✭✭✭
in Errors and Troubleshooting (Windows)
I am running Quicken Premier 2017 R19.7. I do not see the option to delete my Cloud datasets, as described in article GEN99980. The article appears to be applicable to Quicken 2017. What could be the problem?

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Answers

  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    1. To delete a dataset from the Cloud, click Cloud accounts associated with this Quicken ID.

    How to edit or delete your Cloud datasets in Quicken for Windows

    1. Highlight the name of the dataset and click Delete.  

    How to edit or delete your Cloud datasets in Quicken for Windows

    Note: You cannot delete the dataset that is currently open


    Quicken Subscription HBRP - Windows 10
  • Galen Gautreaux
    Galen Gautreaux Quicken Windows 2017 Member ✭✭✭
    I do not see "Cloud accounts associated with this Quicken ID (12)" in my Cloud Account Details.
  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    edited October 2019
    Galen Gautreaux said:
    I do not see "Cloud accounts associated with this Quicken ID (12)" in my Cloud Account Details.
    The (12) in the first screen shot versus the (3) in the second is an indication of a mismatch in the cloud datasets index.  Or 2 completely unrelated screenshots from different user ID's or a stock Quicken support image.

    But in your case I would recommend you go to Quicken ID section in Preferences and sign in as a different user and then sign back in with your existing credentials.  If given the choice, you might consider the Do Not Use Mobile option when signing back in. That should create a new dataset for that data file.
  • Galen Gautreaux
    Galen Gautreaux Quicken Windows 2017 Member ✭✭✭
    I tried your suggestion.
    1. Login with different user, and was able to see "Cloud accounts associated with this Quicken ID". I had previously used this user when working with Quicken Support.
    2. Logged back in with original credentials, and still cannot see "Cloud accounts associated with this Quicken ID".
    3. Logged back in with different user used in step 1, and deleted the Cloud Account of the file that I'm having Online Bill problems (Capital One's numerous problems). Attempted to add Capital One, and still get "Bill added. Waiting for latest update."
    Quicken's Online Bills / Cloud Account problems are the absolute worse experience I've ever seen with consumer software. Very frustrating.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello Galen,

    Sorry, to hear that you continue to experience difficulty with your cloud account.

    There is an ongoing issue with Capital One billers at this time, Our provider is engaged with Capital One and is working to resolve this issue as soon as possible.

    https://community.quicken.com/discussion/7855126/updated-8-10-19-users-unable-to-add-capital-one-ebills-online-billers#latest

    If you would like to be automatically notified once this issue has been resolved, please navigate to the link above and "bookmark" this Alert by clicking the Yellow Star Icon in the upper right corner.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    One thing that I find odd is that you still have two Quicken ID's. Once you are forced to upgrade, only one will work with Quicken unless you pay for two subscriptions.

    In the process of working with support and troubleshooting with 2 ID's, you could have crossed up the Quicken ID's associated with the data file and/or the software registration. Until you can see cloud files associated with your original ID, it is still messed up and probably need some escalated support to solve it.
  • Galen Gautreaux
    Galen Gautreaux Quicken Windows 2017 Member ✭✭✭
    markus1957, regardless of having two ids, the link mentioned in my first post (Cloud accounts associated with this Quicken ID) is not exposed when using my primary ID.

    When previously working with support, I always use my primary ID.

    Although I have never had a good experience with Quicken support, I will escalate this issue.
  • Galen Gautreaux
    Galen Gautreaux Quicken Windows 2017 Member ✭✭✭
    Support tells me that “Cloud accounts associated with this Quicken ID” will show only if you have more than one cloud account. It would be nice to include this in article GEN99980.
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