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Problems after Catalina update (Q Mac)

sclturk

I am running quicken for Mac 2017 and having problems with online updating my accounts. Whenever I do an online back up, I am thousand of dollars different than the actual. I have to keep restoring from back up to keep my accounts account. Has anyone else experienced this issue? I really don’t want to call support.

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sclturk

Corrections to above posting.
Problem occurs when reconciling online balances with quicken balances.

Quicken_Tyka

Hello sclturk,

Thank you for taking the time to post your issue to the Community, although I apologize that you haven't received a response.

I have a few questions to help me understand what is happening.

By reconciling online balances, do you mean after selecting the update button?

After performing this step, are you able to see anything in the register that could account for the balance change?

Do you see any duplicate transactions?

Lastly, at the top of the Quicken screen is the file name.

Image: https://us.v-cdn.net/6031128/uploads/editor/fc/jqy7gnqcnn6t.png

If you hold the "Command" key on the keyboard and select the file name, this will show the file path.

Image: https://us.v-cdn.net/6031128/uploads/editor/qi/vkrdplgdi5wq.png

Can you provide the file path that is shown here for your file?

Thank you,
-Quicken Tyka