Problems after Catalina update (Q Mac)

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sclturk
sclturk Member ✭
edited October 2019 in Installing and Updating (Mac)
I am running quicken for Mac 2017 and having problems with online updating my accounts. Whenever I do an online back up, I am thousand of dollars different than the actual. I have to keep restoring from back up to keep my accounts account. Has anyone else experienced this issue? I really don’t want to call support.

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  • sclturk
    sclturk Member ✭
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    Corrections to above posting.
    Problem occurs when reconciling online balances with quicken balances.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello sclturk,

    Thank you for taking the time to post your issue to the Community, although I apologize that you haven't received a response.

    I have a few questions to help me understand what is happening.

    By reconciling online balances, do you mean after selecting the update button?



    After performing this step, are you able to see anything in the register that could account for the balance change? 

    Do you see any duplicate transactions?

    Lastly, at the top of the Quicken screen is the file name.


    If you hold the "Command" key on the keyboard and select the file name, this will show the file path.



    Can you provide the file path that is shown here for your file?

    Thank you,
    -Quicken Tyka
    ~~~***~~~
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